If we have not been able to set up a payment plan with you, we will pass your Council Tax debt to our enforcement agents. This will increase your debt.

Enforcement stages

There are three stages of enforcement action.

The compliance stage 

We add a £85 fee to your account for each liability order we pass to the enforcement agent. The enforcement agent will contact you to either:

• collect full payment
• agree on a suitable payment plan

Enforcement stage 

This stage begins if you do not pay the debt or agree to a suitable payment plan. An agent will visit your property to either:

• collect full payment
• start the process of taking control of your goods

Goods are sold at auction to clear your debts and any added fees.  A minimum fee of £235 is added to the amount you owe once your account moves to the enforcement stage. Any debt above £1500 will have a further 7.5% added.

Sale or disposal at auction

A fee of £110 is added to the amount you owe. Sale or disbursement costs are also added. Any debt above £1500 will have a further 7.5% added.

Our enforcement agents

Please note: We have recently partnered with two new enforcement agents, Excel and CDER. Our contract with Marston Recovery has now ended; however, any existing active arrangements with them will continue as normal.

If you have received correspondence from any enforcement agent and are unsure of its legitimacy, please contact the relevant agency using the details provided below.

The enforcement agents who act on our behalf are shown below. You must contact them directly to discuss payment of the debt.

Marston Recovery
Website: Marston Holdings
Email: generalenquiries@marstonholdings.co.uk
Tel: 0333 006 8336

Excel Civil Enforcement Ltd
Website: Excel Enforcement
Email: info@excelenforcement.co.uk
Tel: 0330 056 4114

CDER Group
Website: CDER Group
Email: customercare@contactcder.co.uk
Tel: 0330 460 5295