If you think your bill may be wrong, you can appeal against it for the following reasons.

You can appeal if you think:

  • you should not be liable for Council Tax on a property
  • your property should be exempt from Council Tax
  • the amount you have to pay is incorrect (for example, you think a discount should apply)
  • the date we have given on a completion notice for a new property is incorrect
  • If you think your Council Tax band is incorrect you must appeal directly to HMRC Valuation Office Agency VOA

Before deciding to appeal you are advised to read the relevant legislation.

If you do decide to appeal you will need to contact us in writing either using the online contact form link below or by writing to us using the following address or email.

Please use the following link to see relevant legislation

Financial Services (Revenues)

Torbay Council
Town Hall
Castle Circus
Torquay
TQ1 3DR

Revenues@torbay.gov.uk

  Appeal against a council tax decision

The Valuation Office Agency has published information explaining the process for challenging a Council Tax band and answering some common questions.

The Valuation Office Agency has also published a blog explaining how it values properties built after the Council Tax valuation date. The blog sets out what evidence the Valuation Office Agency uses when making banding decisions.

If you want to appeal against your council tax band, follow the challenge your Council Tax band guidance on the Gov.uk website.

You can also appeal to the Valuation Tribunal Service. You will need to fill in a Valuation Tribunal Service appeal form which you can download or fill in online.

You must contact the Valuation Tribunal Service within 2 months of the council's decision and include a copy of the council's decision with the appeal form.

If you want to appeal about a completion notice because you do not think your property was finished, or could have been finished, by the date the Council has given, contact us. If we can’t agree a new completion date, you can appeal to the Valuation Tribunal Service. This must be done within four weeks of us sending you the completion notice.

You must continue paying your Council Tax whether appealing directly with Torbay Council, the Valuation Tribunal Service or the Valuation Office Agency.