We have had to change the way that some of our service operates to meet the guidelines set out by the government in response to the Coronavirus pandemic and to provide additional support for those affected.
Disputes can be avoided if we are kept informed about all changes.
Sometimes a landlord receives a bill for an unoccupied period and disputes the charge, stating that a tenant was living in the property. If this happens we need evidence of the tenant’s occupation.
Before we can review the disputed bill we will ask for:
- A copy of the tenancy agreement, if we haven’t already got it
- The tenants forwarding address, previous address and contact details
- Proof of the rent received
- Bond details taken under the government's deposit scheme
- Any proof of ID for the tenant that may have been taken when renting the property Opens in a new window
- References you took for the tenant
If there is a dispute we will not usually cancel unoccupied charges unless the evidence we ask for is provided.