Disputes can be avoided if we are kept informed about all changes.
Sometimes a landlord receives a bill for an unoccupied period and disputes the charge, stating that a tenant was living in the property. If this happens we need evidence of the tenant’s occupation.
Before we can review the disputed bill we will ask for:
- A copy of the tenancy agreement, if we haven’t already got it
- The tenants forwarding address, previous address and contact details
- Proof of the rent received
- Bond details taken under the government's deposit scheme
- Any proof of ID for the tenant that may have been taken when renting the property Opens in a new window
- References you took for the tenant
If there is a dispute we will not usually cancel unoccupied charges unless the evidence we ask for is provided.