The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.
Find out how to avoid disputes for charges when tenants vacate.
The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.
Disputes can be avoided if we are kept informed about all changes.
Sometimes a landlord receives a bill for an unoccupied period and disputes the charge, stating that a tenant was living in the property. If this happens we need evidence of the tenant’s occupation.
Before we can review the disputed bill we will ask for:
If there is a dispute we will not usually cancel unoccupied charges unless the evidence we ask for is provided.