We have a current waiting time for Business Rates processing of 6 weeks. Please help us by not contacting us during this time. Please continue to pay your bill as issued, accounts will not be placed on hold during this time. Any overpayments or recovery action will be dealt with at the time of processing your enquiry where applicable.
Business rates
Find out about the collection of business rates (national non-domestic rates), how to pay and if you can get a reduction in your payments.
HMRC Valuation Office
From 1 April 2026, the Valuation Office Agency have become part of HMRC and will be referred to as HMRC Valuation Office. New content will be featured on HMRC’s website as the VOA no longer have their own website. Customers do not need to take any action, the helpline and contact form will remain the same so please continue to contact them in the same way.
Please note, Torbay Council is not involved in the assessment of your rateable value and is unable to assist in cases where there is a delay in the HMRC Valuation Office Check, Challenge Appeal process.
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Tell us about a change
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Upload your documents and evidence
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Business rates reductions
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Check your businesses rateable value
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Check your account online
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Empty and unoccupied properties
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Enforcement agents (Bailiffs)
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Pay your business rates
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Rearrange your payments
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Request a Business Rates Refund
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Valuation Office Agency Checks, Challenges and Appeals
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BID
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Business rates 2026 Revaluation
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Changes to multipliers explained
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Debt advice and help
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Fair Processing Notice
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General explanatory notes
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Get a copy bill
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Having problems paying
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I think my rates are wrong
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New properties and completion notices
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Other information
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Transitional adjustment
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Valuation Office Agency New Standards
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What happens if you don't pay?
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Who has to pay?
This section was last updated on 13/10/2026 13:25:26