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Help with the cost of living

Information for Torbay residents who are struggling to pay for their energy, water, food, or other essential items.

Household Energy Payment

You may have seen the announcement in the Budget that from January 2027, councils will pay £100 directly to households in Council Tax bands A to D to help with energy costs. 

We are still waiting for guidance on how exactly this process will work. 

If you pay by Direct Debit

If you pay by Direct Debit, it is likely that the process will simply involve a payment into the bank account from which you pay your Council Tax. 

We will do this immediately once we receive the relevant guidance and criteria.

If you don't pay by Direct Debit

For anyone who doesn't pay by Direct Debit, the process is likely to involve an application followed by a payment to your nominated bank account. 

This process will take longer. There is still time to speed up the process by signing up to pay by Direct Debit.

You will then also benefit from all the other advantages of paying by Direct Debit.

Set up a Direct Debit now. 

In the meantime, please don't contact us directly about this, as we don't have any further information than is available in the media.

We understand the rise in the cost of living is making things hard for households. We want to support our residents to the best of our abilities. If you need advice or urgent help, it’s out there and the sooner you seek it, the better.

This help could come directly from us, our other local partners and government schemes and programmes. There is a lot of information on the Help for Households website, which has details of benefits and grants available as well as discounts and promotions for national retailers.

As part of the Help for Households campaign, search for thousands of free and affordable events happening across Torbay and further afield using this interactive map. From free art exhibitions to family activities at your local library, use the map to see what’s on. 

This section was last updated on 23/10/2026 13:51:05

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