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The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

Disputes can be avoided if we are kept informed about all changes.

Sometimes a landlord receives a bill for an unoccupied period and disputes the charge, stating that a tenant was living in the property. If this happens we need evidence of the tenant’s occupation.

Before we can review the disputed bill we will ask for:

If there is a dispute we will not usually cancel unoccupied charges unless the evidence we ask for is provided.