Disputes can be avoided if we are kept informed about all changes.

Sometimes a landlord receives a bill for an unoccupied period and disputes the charge, stating that a tenant was living in the property. If this happens we need evidence of the tenant’s occupation.

Before we can review the disputed bill we will ask for:

• A copy of the tenancy agreement, if we haven’t already got it
• The tenants forwarding address, previous address and contact details
• Proof of the rent received
• Bond details taken under the government's deposit scheme
• Any proof of ID for the tenant that may have been taken when renting the property Opens in a new window
• References you took for the tenant

If there is a dispute we will not usually cancel unoccupied charges unless the evidence we ask for is provided.