Torbay Council

Cookie Policy

Bus Passes

Torbay Council is responsible for the administration of the English National Concessionary Travel Scheme (Free Bus Pass Scheme), for residents in Torbay.  This scheme allows free off-peak travel* across England on local bus services for older and disabled people.
*0930-2300 Monday to Friday and at any time at weekends or on Bank Holidays.

Hotlisting of invalid passes from 5th January 2015

Only the most recent bus pass issued to holders is valid.
As from 5th January 2015 South West Councils ‘hotlist’ (electronically disable) all invalid passes (ie those that have been previously reported as lost or stolen or have been withdrawn by the Council). If you travel using a pass that is ‘hotlisted’ drivers are authorised to withdraw the pass from you and return it to the Council. Where a pass is withdrawn, and the driver is satisfied that the user is the person to whom the pass was issued, the user will still be allowed to make that journey – although all future journeys will need to be paid for until either the correct pass is used or a new pass issued.
If you are advised that your pass has been hotlisted you should contact the issuing authority. Torbay residents should telephone 01803 207766. For further information please see the Bus Pass FAQs documents.


To apply for a free bus pass you must be a permanent resident of Torbay (if you are unsure, check which authority collects your council tax ). You must also be eligible on grounds of age or disability.


From 6 April 2010 the age at which a person becomes eligible for concessionary travel changed. This is in line with changes that are being made to the state pension age.
You  will qualify for an older person's bus pass when you reach the age at which a woman becomes eligible for a state pension. (These changes do not affect anyone already in possession of a bus pass).
You can calculate the date on which you will become eligible for concessionary bus travel  by reason of age by using the pensionable age opens in a new window.  Please note that men must select the female option in order identify the correct eligibility date for a bus pass.


If you are not eligible by reason of age you must have a disability that;
  1. Is permanent or 'long term'(i.e. is likely to last for at least a year)
  2. Has a substantial and adverse effect on your ability to carry out normal day to day activities.
  3. Falls into one or more of the following categories;
Details of the documentary evidence required to establish eligibility in each of these disability categories is contained in the information booklet.
Please note:
As some medical conditions can change over time, in most cases disabled person's passes will not be renewed automatically upon expiry and fresh documentary evidence will be required as detailed in the application booklet. If you hold a disabled pass that is about to expire and need advice about this please call the Concessionary Fares Desk on 01803 207766
Carer's passes are not given financial support by Central Government, and regrettably for this reason, they are not issued by Torbay Council.

Applications and Renewals


You will need to complete the application form below (forms are also available from any of our issuing outlets).
You will then need to take your completed form, together with one document as proof of residency and one document for proof of eligibility to one of the following issuing outlets: (a list of acceptable documents can be found in the information booklet).


Please note that in order to reduce costs Torbay Council will no longer issue renewal reminders. When your pass is about to expire it will be your responsibility to re-apply. You should do this one month in advance of expiry. If you do not qualify by reason of age you must provide current evidence confirming your eligibility for a disabled person's pass by producing one of the documents specified in the information booklet.

Lost or Stolen Passes

If your pass has been lost or stolen please contact the Concessionary Fares Desk on 01803 207766.  Passes that are lost, quite often turn up a few days later. We recommend waiting a few days before applying for a new one. If your pass is returned to us will make arrangements to return it.
There is a £10 charge for the replacement of a lost pass. If you wish to apply for a replacement you will need to attend an issuing office personally and bring proof of your identity with you.

Change of Details

Please notify the Concessionary Fares Desk of any change to your contact or personal details.  If you are moving from Torbay, you should surrender your pass.  We would also be grateful to next of kin for returning any passes from those that pass away. We can then update our records to prevent unnecessary further contact.

Related Documents

All documents open in a new window. Need more help with documents? View the Document Help page.


Related Pages