If your pass has been lost, stolen, damaged or is not working please call us on 01803 207766 or email us with your phone number so we can call you back.

Replacement cards are charged at £10, no fee is charged if your card is stolen and you provide a crime reference number for this.

Passes that are lost, quite often turn up a few days later. We recommend you wait a few days and then contact the appropriate local bus operators to check if it has been found before applying for a replacement:

If your pass has been returned to us, arrangements will be made to get it back to you as soon as possible.