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We are currently experiencing significantly high demand for subject access requests and therefore there are delays in processing these types of requests.   We sincerely apologise for any inconvenience this may cause.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

As an individual, you have the following rights in relation to how we process your personal data.

Right to be informed

You have the right to be informed about the collection and use of your personal data.  We will provide you with a ‘privacy notice’ when you become involved with our services, and these are available on the privacy notice page.

Right of access - Subject Access Request

You have the right to see any of your personal data being processed by us. This can be done by asking to see information about yourself or your child.

You are also entitled to be informed about why we are processing your information, where it came from and who might be shared with. However, there are some exemptions where this right of access does not apply.

Right to correct or remove incorrect data (rectification)

If you believe your personal data is incorrect or inaccurate, please contact us identifying the information you feel is incorrect and what should be done to correct it.

Right to be forgotten (erasure)

You have the right to request that your personal data is erased from our systems.  This right only applies in certain circumstances for example where we no longer need to process your information for a specific purpose.

Right to restrict processing

You have the right to prevent your personal data being used for direct marketing purposes. You will need to write to us as the data controller requesting that we stop processing your personal data for direct marketing purposes. 

Right to prevent automated decision making

You can request that we limit the way personal data about you is used, where you have a particular reason for wanting the restriction, for example, if you feel information about you is incorrect.

Right to data portability

You have the right to obtain and reuse their personal data for their own purposes across different services and organisations. However, this right only applies where personal data has been provided by you and the processing is based on your consent.

Right to object

You can object to us processing your personal data, where you have an objection based on ‘grounds relating to your particular situation’. 

Automated decision making, including profiling

You have the right not to be subject to a decision based solely on automated means, including profiling where the process produces a legal effect or has a significant impact.

For information about your rights and how you can make requests under data protection legislation please see our policy.

  Ask to exercise your information rights