Due to our pandemic response requirements, customers are advised that there may be delays in handling requests for information made under the Freedom of Information (FOI) Act, Environmental Information Regulations (EIR) or the General Data Protection Regulation (GDPR) for subject access requests. We apologise for any inconvenience this may cause.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

A parent does not have an automatic right to information held about their child. The right belongs to the child however in some circumstances the parent can act on their behalf, providing the parent has Parental rights and responsibilities Opens in a new window. Once the child reaches sufficient maturity, the child can exercise their own right, and the parent must act with the child’s consent.

In England, the age at which the child reaches sufficient maturity is judged to be the age of 12, but this may vary according to factors particular to that child.

To ask to see information held about your child by us you will need to:

  • Ask us in writing for each child
  • Give us proof of who you are as the parent
  • Give us proof of who your child is including proof of Parental rights and responsibilities Opens in a new window
  • Give us the as much detail as you can to help us find the information about your child more quickly

   Ask to see personal information about a child (SAR)

What happens next

We will write and tell you we have received your request. We may also ask you for more details to help us find the information you are interested in.

We will respond to you within 1 month of receiving your request. However, we may extend the deadline by a further 2 months where necessary, for example where the request is complex.

If you are not happy with our response or how we dealt with your request, you can ask the Information Commissioner’s Office (ICO) to investigate. They also give advice on raising a concern with an organisation.