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Pledge 3 - Be thoughtful

Find out about our vision for SEND in the local area.

You said:

“We want people to understand our needs and know how to help”

Our pledge to you

We will treat you as the expert, and build our professional knowledge of your needs and what is available to help you.

How we will do this

  • We will build our professional knowledge of individuals’ different needs.

  • We will treat you as the expert and build upon what you tell us.

  • We will use communication methods that are appropriate for you and your family.

  • We will ask you to help create the best ways of supporting you.

  • We will be knowledgeable of the services and support that are available in our local area to best help you and your family.

  • We will seek to find the best information and ways of helping you.

  • If we do not know how to help, we will be honest, but commit to working with you to find the best way forward.

  • We will ensure that we work with our colleagues across the local area so that you do not have to tell your story again.

  • We will ask you how you want to receive your support.

Read Pledge 4 - Be fair