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Pledge 1 – Be honest

Find out about our vision for SEND in the local area.

You said:

“We want to be told the truth, we want to know why things have happened and what is going to happen”
“We need to know what is happening in school and why these things are changing”

Our pledge to you

We will tell you the truth, we will listen and work with you to plan and explain what is possible and why things may need to change or happen.

How we will do this

  • We will take time to build a relationship and talk with you in a place where you feel safe and your views can be heard.

  • We will be honest about what we can and cannot do for you and your family. Even when you might not agree with us, we will help you understand the reasons why and you can ask questions.

  • We will explain and give clear information about changes that may need to happen.

  • Where possible we will share what needs to alter in advance and talk through how we can best make these changes together.

  • We will take time to hear your views, plan things together and consider with you if these things are working.

  • If you disagree with what is proposed, we will explain how you challenge what is happening and who to speak to about your concerns.

  • We will make available all information to you and your family so that you can challenge decisions if needed.

Read Pledge 2 - Show you we care