The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

Housing Benefit overpayments happen when we pay more benefit than someone is entitled to.

You may be overpaid because we were given incorrect information when we assessed your claim or we were not told about a change in circumstances.

In most cases if we have paid too much Housing Benefit, you will have to pay it back.