The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

If you've received an invoice for your overpayment and you cannot pay the it in full, you may be able to pay by instalments.

If you are still getting Housing Benefit we will reduce your payments until the overpayment has been repaid.

Pay an invoice in full

Information on ways to pay an invoice for overpaid Housing Benefit in full

Paying by instalments

If you have received an invoice for your overpayment and you cannot pay it in full, you may be able to pay by instalments.

If you are still getting Housing Benefit we will reduce your payments until the overpayment has been repaid.