If you rent from a private landlord or through an agency
In the first instance, your landlord should be made aware of your concerns and given a reasonable amount of time to address them and to make any necessary repairs.
You can print a sample letter below to send to your landlord.17268
A sample letter to send to your landlord to ask for repairs to the property.
Please use the below online form to inform us of safety concerns that your landlord has not properly addressed, or if you are unsure of what to do and would like some advice.
If you rent from a Registered Provider (housing association)
Tenants of housing associations have standard procedures to follow if repairs are not carried out in a satisfactory manner. This includes a complaints procedure and a final right of appeal to the Housing Ombudsman Service. In the first instance, you should follow this procedure.
More information is available from the Government website.
If you have followed this procedure and feel that sufficient progress has not been made in a reasonable time, or if you are unsure of what to do and would like some advice, then please use the below online form.
- Torbay Housing Needs Overview
- Empty Homes
- Renting a home
- Advice for landlords
- Finding a home
- Youth Homeless Prevention
- Houses in multiple occupation
- Advice for homeowners
- Join the housing waiting list through Devon Home Choice
- Your landlord has asked you to leave
- I need a housing inspection to ensure my home is safe
- Electrical safety standards
- Upload your documents to Housing Options
- Worried you might lose your home
- Moving home
- Melville Project
- Emergency and Temporary Accommodation
- Refugees statement
- Asylum seekers contingency accommodation
- Housing Strategy 2023 to 2030
- Housing Strategy evidence base 2023
- Housing, Community and safety policies and plans
- Plans, policies and strategies