If you rent from a private landlord or through an agency

In the first instance, your landlord should be made aware of your concerns and given a reasonable amount of time to address them and to make any necessary repairs.

You can print a sample letter below to send to your landlord.

Housing repairs letter
A sample letter to send to your landlord to ask for repairs to the property.

Please use the below online form to inform us of safety concerns that your landlord has not properly addressed, or if you are unsure of what to do and would like some advice.

  Tell us about your concerns

If you rent from a Registered Provider (housing association)

Tenants of housing associations have standard procedures to follow if repairs are not carried out in a satisfactory manner. This includes a complaints procedure and a final right of appeal to the Housing Ombudsman Service. In the first instance, you should follow this procedure.

More information is available from the Government website.

If you have followed this procedure and feel that sufficient progress has not been made in a reasonable time, or if you are unsure of what to do and would like some advice, then please use the below online form.

  Tell us about your concerns