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Eco Flexible Eligibility scheme

Find out about applying for a grant to help you cut your energy bills and reduce carbon emissions.

The funding for this grant is issued by energy companies and not us. The scheme is run by private companies, we have minimal involvement.

The Energy Company Obligation is an obligation on energy suppliers. It is aimed at helping households cut their energy bills and reduce carbon emissions. The installation of energy saving measures helps achieve this. Flexible eligibility is a new approach with a particular focus on households:

  • in fuel poverty
  • with occupants on low incomes
  • who are vulnerable to the effects of cold homes

The scheme distributes government grant funding on behalf of energy companies and is agent led. We welcome the introduction of flexible eligibility. We intend to use it to reduce fuel poverty in Torbay.

The grant process explained

  1. You need to contact an energy agent who can deliver the grant. A known company may have already contacted you. You cannot apply on your own.
  2. Once you have expressed an interest in receiving a grant, the agent will perform a property survey. This will involve assessing a number of factors within the dwelling including:
  • heating type
  • age of boiler
  • amount of insulation
  • room sizes etc.

The agent will send a report of their survey to an energy company. They will come back with a financial offer to raise the efficiency of the dwelling. We do not see this offer.

  1. We will confirm eligibility of the client following completion of the signed application form.

Please see our statement of intent to identify eligibility criteria.

  1. The energy agent will then get permission to undertake improvement works. An installer will provide a quote for the cost of works. This will involve another home survey to get a more accurate price for the cost of works. We do not see this costing. If the cost of installation is lower than the offer from the energy company, the grant will proceed free of charge. If the cost of installation is greater than the offer from the energy company, there may be a financial contribution for you to make. The agent will notify you of this. You are under no obligation to proceed with the installation.
  2. Once an energy agent makes a firm offer, an install date will be arranged.

Our role is to simply confirm eligibility. We will not be aware of:

  • the grant sum awarded
  • overall cost of install
  • the cost of any contribution from clients
  • the date of install
  • if the agent wishes to proceed

This means we are not able to write to you about individual applications, even if a declaration has been issued.

To submit an Ecoflex application you need a valid account with MyTorbay. Please click the button below to register an account or login and submit an application.

Complete an Agent Referral form

Sections

Current statement of intent

Current statement of intent as of 16 July 2024

Withdrawn statements of intent

The requirements to qualify for the grant

Our Flexible Eligibility Statement of Intent sets out the criteria to qualify for the grant.

Who pays for the work

Grant funding from energy companies pay for the work. The scheme is energy agent led. We are not making any financial contributions under the scheme.

Are there any hidden costs

The works may cost more than the grant offered or the works may not be covered by the grant, for example, extra plumbing. In these cases, you will have the opportunity to pay the difference if you wish to proceed. You are under no obligation to proceed with the installation.

Works covered by the grant

Grants may cover:

  • Oil, gas, LPG boilers
  • Electric storage heaters
  • Loft, roof, cavity and internal and external wall insulation.

You may not be entitled to all listed measures. A home survey will determine the works undertaken by the energy agent. Different agents may offer different measures.

Contact Housing Standards