A request for information can only be refused if:
- It falls under one of the exemptions contained in the Act
- Where the information is not actually held
- The cost of providing the information exceeds £450
There are 23 exemptions under the Act. The ICO provide more information on
When can we refuse a request for information Opens in a new window
Where an exemption applies, we will tell you which one we have used, unless this would reveal the content of the information.
If the information you ask for is contained in the Publication Scheme and a fee is required, we will tell you. A list of other fees that may apply are available via our Charging Policy.
If the information you ask for is not contained in the Publication Scheme, we may charge a fee.
A limit to the cost of responding to requests has been established at £450. Where the cost of responding to your request exceeds the limit (excluding any disbursement costs such as photocopying, postage, CD's, etc), the Council is not obliged to comply with the request.
Where the cost of responding is less than £450 there will not be a fee for providing the information, however, we are permitted to charge for the disbursement costs.
The cost of £450 is calculated on the basis of a rate of £25 per hour. This means that the Council will commit up to 18 hours of Council officer time to process your request.
If a fee or payment is required we will always send you a 'Fees Notice' stating the amount before we start to process your request. This fee must be paid before any information is released.
If the payment is not received within the stated time provided on the fees notice, we will no longer have to to comply with your request.