The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension credit qualifying age, or
    Part of a couple and are both of state pension credit qualifying age, or
    Part of a couple and been continuously receiving Pension Credit since at least 14/05/19
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent. has independent calculators which you can use to find out what benefits you could be entitled to and how much Housing Benefit or Council Tax Support you may get.

These are free to use, completely confidential and anonymous. None of the details you enter will be passed to us.

The calculators give an estimate of what you may be entitled to, based on the information you enter.

The amount shown at the end of the calculator is not guaranteed and may not be what you receive if you submit a claim.

Claims usually start from the Monday after we receive an application so if you think you may be entitled to some help it’s important that you submit your application as soon as possible.

You can’t use the calculator if you’re under 18 and they will not give an accurate result if you’re:

  • A student
  • Self-employed
  • Not a British or Irish citizen
  • A prisoner
  • Living permanently in residential care or a nursing home
  • Living outside the UK
  • On strike

  Benefits calculator Opens in a new window