We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.
The registered keeper/owner of the vehicle is legally responsible for payments or appeals against a parking ticket, or Penalty Charge Notices (PCNs) as they are officially called.
The amount you have to pay is clearly stated on the PCN. The penalty charge is reduced by 50% if you pay no later than the fourteenth day after receiving the PCN. If we do not receive payment within the 14 calendar days discount period you will have to pay the full amount.
You can pay your PCN online. Make sure you have your debit or credit card details and the PCN number available before you start.
If you feel that the PCN was issued incorrectly, you can appeal against it. If you have lost your penalty charge notice, you can recover the details by reporting it to us.
Please note: If you pay your PCN, the case will be closed and you will no longer be able to appeal the PCN.
Other ways to pay
Send a cheque or postal order made payable to 'Torbay Council' to:
Please write the PCN number and your address on the reverse of the cheque.
Call our 24 hour automated payment line on 03300 887 984. Please ensure you have your PCN number and credit or debit card available when calling.
It may be possible to set up an arrangement for you to pay any outstanding penalty charges where the 14 day discount period has ended. An initial payment of £35 must be paid upfront, this will be deducted from the charges you owe, and will not be refunded if an arrangement cannot be put in place.
What happens if I don't pay?
If we do not receive a payment within 14 calendar days from the date the notice was issued the offer to pay at the discounted rate of 50% will expire and the notice will become payable in full.
If we have still not received payment after 28 calendar days from the date the notice was issued a Notice to Owner will be sent to the registered keeper of the vehicle reminding them of the notice and offering the opportunity to make formal representations (an appeal).
If no formal representations have been received after 28 calendar days from the date the Notice to Owner was sent and the notice remains unpaid a Charge Certificate will be sent to the registered keeper of the vehicle. The outstanding amount will increase by a further 50%. You no longer have the right to challenge the PCN at this stage.
If the notice remains unpaid after a further 14 calendar days from the date the Charge Certificate was sent the charge will be registered at the County Court and an Order for Recovery will be sent to the registered keeper of the vehicle. The registered keeper will be liable for any court costs incurred in this process.
If the notice remains unpaid at this stage the Council may allocate this to an Enforcement Agent for collection, who are entitled to add their own costs as per current legislation.
If you intend to pay a PCN you must make sure it is paid in full to avoid any further charges. If you are in any doubt as to how much you should pay you should contact us directly and an advisor will be able to help.
- Report a problem with a road or pavement
- Highway maintenance
- Road safety
- Travel Torbay
- Highways licenses and permits
- Heavy and abnormal loads
- Helicopter landings
- Report a dead animal on a road or footpath
- Apply for access lines
- Report parking problems
- highways related plans, policies and reports.