Contents

1. What is the purpose of this policy statement?

Torbay has an established public transport network that enables students to access post-16 provision in and around Torbay. This statement explains the circumstances when the council and post-16 sixth forms/colleges will provide assistance with the cost of accessing this network, and the assistance available for students who are not able to access public transport due to a learning difficulty or disability. It also directs students to other assistance that may be available directly from sixth forms/colleges.

Back to top

2. What are the criteria for assistance?

2.1 Assistance from the local authority

There is no automatic entitlement to free home to school or college transport once a student is over 16. A bus pass can be purchased through Stagecoach in Torbay, the price for 2023/24 is £780. The local authority may provide door to door assistance for some students with Special Education Needs & Disability (SEND). This is individually assessed, and detailed information can be found in Section 5. Otherwise, local authority assistance is only given on an exceptional basis.

Students from families on low income can apply to their school or college for bursary funding to assist with their travel costs. For many students this is discretionary, and schools/colleges will assist in different ways.

Where the route from a student’s home to the public transport network is considered unsafe, the local authority will provide transport to that point free of charge.

Exceptionally, consideration will be given to additional support to students where the journey is unreasonably long i.e. over 75 minutes. This time will not normally include walking time from home to public transport.

Where a student is on low income and has applied for and been refused bursary assistance, if there are exceptional circumstances they may appeal to the local authority for support.

2.2 Assistance from South Devon College

You will be eligible for a free travel pass if you are:

  • Aged 16 to 18
  • Studying a full-time course at the college (not apprenticeship)
  • Living with an earned household income of less than £25,000

Back to top

3. How do students apply for travel assistance?

3.1 Local Authority Post 16 Transport

Students with a Special Education Needs & Disability who believe they are eligible for travel assistance should complete a Torbay Council transport application form, available from Torbay Council Website.

3.2 South Devon College

For South Devon College, please see information on their web site at South Devon College.

Back to top

4. When should learners start to apply for transport support?

For requests for assistance from the local authority, applications can be made via the Council’s website.

For students with learning difficulties and/or disabilities:

  • 1 July 2023 – deadline for transport applications (Application submitted after 1 of July 2023 may take several weeks to process and you may need to pay for your own transport for the first weeks of the Autumn Term, even if you are entitled to financial support)
  • 1 October 2023 – first payment due for monthly and direct debit payments

You will be notified individually in writing about specialist transport arrangements. If you have not received a letter by 25 August, please contact the Transport Team immediately (details in section 16).

For South Devon College, please see information on their website at South Devon College.

Back to top

5. What help is available for post-16 students with SEND?

The transport needs of young people with Special Education Needs & Disability (SEND) will be reassessed when they move to post-16 education. There is no automatic entitlement to free post-16 transport. Student needs are assessed on an individual basis.

Where a student requires specialist transport, the mode of transport will be determined by the Council and will still be chargeable. The contibution towards the cost of this transport for 2023/24 is £780 and is in line with the price of a Stagecoach student annual bus pass (Torbay Termrider). Where a fuel allowance is paid, this will be at a rate of 40 pence per mile. The financial contribution will still apply.

An application form will need to be completed annually and transport requests will be considered on their individual merits. Wherever possible, students will be expected to travel by public transport. Transport will not be automatically provided where a student cannot walk to a school or college, accompanied as necessary, because of their disability.

Students who believe they are eligible for travel assistance should complete a Transport application form.

Where a request is being made for specialist transport, appropriate evidence must be provided to demonstrate the need for the transport. Transport assistance will normally only be given to the post-16 setting named on a student’s Education, Health and Care Plan (EHCP).
Students attending South Devon College requiring specialist transport should apply in the first instance to the college: South Devon College.

Additional support may be available for students attending South Devon College who pay a contribution to specialist transport. Please contact the college for details.

Back to top

6. Payment methods for transport assistance

6.1 Local Authority

Contributions to specialist transport can be made by the following options:

  • Annually - one invoice will be issued.
  • Monthly Instalments - one invoice will be issued with a payment plan set up.

Payment can be made by the following methods:

  • Credit/Debit Card
  • Direct Debit (monthly only)
  • Monthly instalments through the Post Office
  • Torbay Council online payment system
  • Torbay Council automated payments line

6.2 South Devon College

Payments can be by cash, card, or cheque payable to South Devon College, by direct debit or via the college’s online shop. You can pay monthly, termly, or annually.

For more information, please look at the college website South Devon College.

Back to top

7. How do I appeal against a decision to refuse transport assistance?

Students may appeal against the council’s decision not to assist with transport if they feel there are exceptional circumstances. The stage 1 appeal will be considered by a Service Manager who was not involved in the original decision. If transport is not awarded by the Service Manager, the council has an independent Appeal Panel, where senior officers, who have not been involved in the earlier decisions will consider representations from parents.

The Stage 1 Appeal form is available on our website at Torbay Council - Appealing Against a Decision. The application will be considered by the Service Manager, normally within 20 working days of receipt and the decision will be informed to you in writing. If the decision is to not award transport, a form will be included for you to complete should you wish to take forward your appeal to Stage 2 which will be considered by an independent panel comprising officers from across Torbay Council. You are unlikely to succeed in an appeal for financial assistance/reduced contribution unless you have applied for and been refused a bursary from the school and can provide evidence that you are on low income.

If you would like to appeal against a decision by Torbay Council to refuse travel support please follow the appeal process found at Torbay Council - Appealing Against a Decision.

If you consider there has been a failure to comply with procedural rules or if there are any other irregularities in the way an appeal was handled, you may have a right to refer the matter to the Local Government Ombudsman. If you consider the decision of the independent appeals panel to be flawed on public law grounds, you may apply for judicial review.

Back to top

8. What support is available from schools, colleges and public transport operators?

Individual Colleges and Schools exercise discretion to assist with students facing hardship where assistance is not available from the LA. Contact the individual schools or colleges for further information. A yearly bursary of up to £1,200 is available to young people in any of four defined vulnerable groups, which include:

  • Young people in care
  • Care leavers
  • Those on Income Support or Universal Credit because they are supporting themselves or themselves and a dependent e.g. a child
  • Young people receiving Disability Living Allowance or Personal Independence Payments in their own right as well as Employment Support Allowance or Universal Credit in their own right.

Institutions are responsible for verifying that young people meet the criteria for vulnerable student bursaries. Applications should be made through your school or college. More information is available at GOV.UK - 16 to 19 Bursary Fund

Schools and colleges are also allocated funding from which they can make discretionary awards to young people. Discretionary awards are for any students who are facing genuine financial barriers to participating. Schools/colleges determine eligibility criteria and the frequency and conditions of payments. These bursaries can be used to help towards transport costs. Support available from individual schools and colleges in the area can be found by following the links:

Independent travel training may be available from Combe Pafford School and South Devon College.

Care to Learn (C2L) can help pay for childcare and travel costs for learners. Further details are available at www.gov.uk/care-to-learn. You can get Care to Learn if:

  • Young people in care.
  • You are a parent under 20 at the start of your course.
  • You are the main carer for your child.
  • You live in England.
  • You are either a British citizen or a national of a European Economic Area (EEA) country.
  • Your course qualifies.
  • Your childcare provider qualifies.

Back to top

8.1 Public Transport Operators

Public transport operators, Stagecoach Devon and Great Western Railway offer a range of discounted multi-journey fare deals, monthly and season tickets. Visit their websites for further information. Contact details are given below.

Back to top

9. What support is available for apprenticeships and traineeships?

If a young person is seeing to engage with an apprenticeship or traineeship, they should talk to the learning provider who will be able to inform them of any transport assistance that may be available. Employers and learning providers should consider a young person’s transport arrangements when planning any job training, particularly outside of normal working hours.

Back to top

10. What times during the day can learners access travel assistance?

For learners with learning difficulties and/or disabilities, transport arrangements feature an outward and return journey at the start and end of the school day. Where possible these are tailored to individual timetable needs but this depends on whether other students are sharing the transport.

Back to top

11. Support for learners who reach 19 whilst continuing a course

11.1 Local Authority Post 16 Transport Scheme

Students supported by the LA who reach 19 during the academic year retain their entitlement to support until the end of the year.

11.2 Individual Schools and Colleges

Where Colleges and Schools exercise discretion, it is normal for support to continue for the whole academic year.

Back to top

12. What support is given to students over the age of 19 with SEND?

Anyone who is assessed for Adult Social Care services is assessed using Fair Access to Care services, and any transport to a service would be considered within the context of the Adult Care Transport Policy. If anyone post 19 is assessed as having a critical substantial need then they would be entitled to transport if they fit the criteria under the policy. Transport will not be automatically funded as it is not a service in its own right but a means of getting to a service. Support with transport to education usually would not be part of this.

Students up to age 25 continuing in education may be provided with free transport if they are unable, because of a special educational need or a disability, to walk or travel by bus to their education setting. Transport will be provided if the setting is

  • Maintained or assisted by the authority and providing further and/or higher education,
  • An institution within the further education sector or
  • An institution outside the further and higher education sectors where both education/training and boarding accommodation are provided, where the student has an Education, Health and Care Plan and has been placed there by the local authority.

Back to top

13. Do you provide independence training for learners who face difficulty with transport?

Combe Pafford School, a local Special School, runs an independent travel training programme for their students in order to encourage them to travel on public transport. The bus passes are provided by the Transport Team. Independent travel training may also be offered by South Devon College.

Back to top

14. Courses outside of Torbay

Students must attend a School/College outside the Torbay Area but within daily travelling distance and have a compelling reason as to why they must study at this School/College i.e. they cannot find suitable courses within Torbay.

It is not normal for the Council to support students to attend establishments outside Torbay since a full range of courses are available at local 6th forms and South Devon College. The student wishing to travel outside Torbay would need to demonstrate a compelling reason why they need to study a particular course at an alternative establishment.

In reaching a decision, the Council will take into account the availability of alternative and equivalent courses locally, whether the course is key to the student’s future career or study plans, whether the chosen course is an entry requirement to subsequent course(s), the cost of the transport arrangements and the length of the journey. The Council will not normally agree to arrangements that appear to be a simple expression of preference for one establishment over another, are excessively expensive, or require the student to travel for more than 75 minutes in any direction. Schools and Colleges outside the Local Authority sometimes offer transport schemes to students from Torbay who do not qualify for support with transport.

Back to top

15. Further education beyond daily travelling distance

The Local Authority does not normally support learners who attend an institution outside normal daily travel distance. Rare exceptions are made for some students with learning difficulties who need to access specialist colleges, or courses.
Some specialist Colleges and Schools have boarding facilities and schemes to offer assistance to students facing hardship. Contact the college/school directly for more information.

Back to top

16. Points of contact for learners seeking transport support

Children’s Services Transport Team (for advice on Local Authority's scheme of assistance, students with special requirements and contact details for schools)

  • Telephone: 01803 207688
  • Website: www.torbay.gov.uk
  • Email: cstransport@torbay.gov.uk

Stagecoach Devon (main public transport operator)

  • Telephone 01392 427711
  • Website: www.stagecoachbus.com

GWR (local rail operator)

  • Telephone: 03457 000 125
  • Website: https://www.gwr.com

South Devon College

  • Telephone: 08000 380123
  • Website: https://www.southdevon.ac.uk/
  • Email: enquiries@southdevon.ac.uk

GOV.UK (government information)

  • Website: www.gov.uk/subsidised-college-transport-16-19

Back to top

17. How do I complain?

If you believe your request for transport from the Local Authority has not been properly handled, or if you have a problem with the transport that has been provided, please approach Children’s Services Transport Team informally in the first instance. If this does not resolve your concern, you can complain using Torbay Council’s complaints policy. This can be found at Torbay Council - Complaints and Compliments
If you are not satisfied with the outcome you can complain to the Secretary of State.

For complaints against individual education institutions, please contact the institution concerned for advice in the first instance and ask for a copy of their complaints policy.

Back to top

18. Consultation

If there are any changes to the council’s charging policy (beyond an annual review of charges to keep them in line with operator charges) a formal consultation will be undertaken. This will be advertised on the council’s web site www.torbay.gov.uk and will be communicated via schools. Meanwhile, you are invited to give any feedback you wish on the content of this document, and it will be considered when the statement for next year is being drawn up. Feedback should be emailed to cstransport@torbay.gov.uk

Where you have been directed to web sites for information within this document, if you would like a hard copy of information sent to you through the post, please phone 01803 207688 to request this.

Back to top