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Direct Payments

Enabling people to have choice and control over their care

Enabling people to have choice and control over their care is an important feature of adult social care. In June 2024, a review was undertaken on direct payments with a series of recommendations which include:

  • Improved policy and procedures.
  • Streamline processes and resources to support operational team’s practice.
  • In-depth analysis of the Personal Assistant (PA) market and improve visibility and quality of PAs.
  • Exploring the creation of a direct payment officer role to drive practice improvements.

Looking ahead

The work undertaken in 2024/25 has demonstrated the impact of proactive, person-centred approaches in adult social care. We will continue to refine our reablement offer, expand the improvements which will enable people to access community support before seeking ASC interventions, and strengthen our partnerships with health, housing, and community services to create a more sustainable, integrated system of care.

We remain committed to ensuring that people receive the right support at the right time, promoting independence, and enhancing quality of life across our communities.