People's experiences help us understand what is working well and where we need to improve. Throughout the year, people who draw on care and support, carers, families and partner organisations shared feedback about their experiences of Adult Social Care services. This feedback helps us improve services, strengthen professional practice and ensure support remains focused on the outcomes that matter most to local people.
The infographic below provides an overview of the feedback received during 2025/26. All feedback helps us learn and improve the support we provide.
"Thank you for the support, advice and guidance you have provided. This has been invaluable. The equipment recommendations were especially helpful and are already having a positive impact on my quality of life."
The sensory Team
"Thank you so much for your kindness and care over the past 24 hours..We felt really listened to for the first time in I don't know how many years... We've felt welll informed and cared about throughout this horrible process."
Emergency Duty Team
"I really look forward to coming to this group. I can speak freely, get useful advice and meet understanding people."
Carers Service
"The representative felt fully listened to and included and he had nothing but praise for the social worker involved. Start to finish, really good."
Safeguarding Team
"We really appreciate the lengths that were gone to for the transition to go smoothly. The feedback from the home has been nothing but amazing. It's lovely when things go well, and we want to recognise the work that supported this."
Older People's Mental Health
"Within the OPMHT the CHESS team play a vital role. There is always someone we can contact for any support or advice. Dave Pike and the team have supported us for many years. Brilliant team of professionals."
CHESS Team
"Cavan took the time to understand John's wishes during a complex accommodation move and never rushed decisions. As a Mental Health Specialist Occupational Therapist, I recognised the exceptional, meticulous, tenacious and person-centred support he provided throughout."
Adults Mental Health Team
"My father and I have been somewhat taken aback by the kindness that has been shown by Emma and her team. We cannot thank you enough and it is a comfort knowing that you are there, should we need help or advice in the future."
Sensory Team
"The safeguarded person felt supported, listened to and fully included. The social worker was amazing."
Safegaurding Team
We also continue to learn from people with lived experience. Autism Ambassador Heidi shares her experience of autism in Torbay, her involvement in local support and advocacy, and how she is helping to improve understanding of autism across health and social care through her role as an Oliver McGowan Trainer. Heidi's story highlights the importance of listening to people's experiences and ensuring services are shaped by the people who use them.
Watch: Autism Ambassadors: Heidi's Story
Feedback received during the year consistently highlighted the importance of compassionate, person-centred support and the positive difference it can make to people's lives. People told us they value support that helps them remain independent, stay connected to their communities and have a voice in decisions about their care and support. We will continue to use feedback from people, families and carers to shape and improve Adult Social Care services across Torbay.
People receive support that is tailored to their individual needs, helps them maintain their independence and enables them to stay connected to their communities. Specialist services provide support at different stages of life and during times of increased need, while feedback from people, families and carers helps shape services and improve how support is delivered. This means people have a stronger voice in decisions that affect them and benefit from services that are informed by lived experience and focused on the outcomes that matter most.