Find out how we will make sure that people who use care, and those who care for them, have control over their own life, quality and nature of care, and the strategic decisions which shape services and support.
The 'people at the heart of care' White Paper sets out a 10-year vision to transform care and support in England based on three objectives:
These objectives underpin our strategy and approach for defining good quality Adult Social Care (ASC) in Torbay. We believe that coproduction is vital in making sure that Adult Social Care plans and services are designed in the best way possible. This is based on the simple fact that those people with lived experience are best placed to design and review the support they need.
This framework is designed to put people in control of their care and support. It supports our overall strategy for Adult Social Care in Torbay. We want to work together to deliver good outcomes; and enable people to live the life they want in their community.
The framework describes how we will make sure that people who use care, and those who care for them, have control over their own life, quality and nature of care, and the strategic decisions which shape services and support. It adds to our statutory duty to consult and places an emphasis on making sure we do everything together, underpinned by a relationship of equals.
The term coproduction refers to a way of working, whereby everybody works together on an equal basis to create a service or come to a decision which works for them all. It is built on the principle that those who use a service are best placed to help design it.
We all recognise the importance of speaking to people about their experiences of Adult Social Care and the impact of involvement in their lives.
Locally, we have enshrined the 10-year vision's three objectives into a shared vision:
Thriving communities where people can prosper
Our residents have a place to call home in a community they can be part of, while being empowered to achieve what matters most to them through the best care and support available.
The framework will check we are doing the things we have said we will do in the ASC Strategy - 'thriving communities where people can prosper'. It will make sure we are doing what we say we are going to do and directly shape our plans and projects to make things better. It will also make sure that we are co-producing everything we do, and demonstrating our values, and behaviours.
In order to ensure this work is independent, we will commission a key lead organisation to be a partner in making sure we coproduce everything.
This organisation will report against the ASC Strategy's stated values, behaviours and outcomes and be a key member of the Adult Social Care Continuous Improvement Board (ASCCIB) Quality Assurance Subgroup. It will also report on the co-production of key strategies and projects and say if they have worked or not.
The organisation will report into ASCCIB and Overview and Scrutiny via an annual report to the ASCCIB and make key recommendations via an annual report.
The framework will check on co-production, and ensure we properly use engagement and feedback in several ways; What we say we are going to do, listed in Appendix One.
Talking to Partnership Boards, the Torbay Over Fifties Assembly, and organising bespoke groups.
Talking to carers
Undertaking led conversations and engagement with the Community and Voluntary Sector
Listening to the community of Torbay via statutory consultations
Talking to the safeguarding engagement group
Requiring commissioned services to listen, respond and report on quality feedback
More people will live independently without the need for long-term services.
Fewer people will need to be in residential or nursing care
More people will stay living independently after leaving hospital
Young people moving from children’s services will be better prepared for adulthood
More people will have control over their support through Direct Payments
People can access outstanding quality and tailored care and support
More people find adult social care fair and accessible
More carers will be identified quickly and be provided with the information, advice and support services they need
We value everyone’s contribution and recognise our own boundaries
To share our knowledge, skills, and resources for the benefit of local people
Support and empower people to be the best they can be
Enable people to live lives which are as full and independent as possible
Respect the feelings and experiences of others, even if they are different from ours
Always looking for ways to improve how we work
Trust each other to do the right thing for people
Use technology to help people stay independent
Remove as much red-tape and bureaucracy as we can
Be flexible to help people achieve their goals
Make our systems work better for us and the people we support
Support people to make changes, which help them feel healthier and happier
Empower people to choose how their care and support needs can be met
Work with people and communities to reduce inequalities
Empower staff and partners to be creative and try new ways of working
Give our staff the training tools, and permission to work differently