Due to our pandemic response requirements, customers are advised that there may be delays in handling requests for information made under the Freedom of Information (FOI) Act, Environmental Information Regulations (EIR) or the General Data Protection Regulation (GDPR) for subject access requests. We apologise for any inconvenience this may cause.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

This privacy notice sets out how we process your personal information within the Tor Bay Harbour Authority:

What information do we need?

For the customer database and financial system Tor Bay Harbour Authority use, we need to hold information such as your contact details, boat details and financial details if a direct debit is required.

Why we need it?

We need to know this information about you in order to produce a contract once a facility has been offered to you, therefore the processing of your personal data is necessary for the performance and management of this contract.

Do we share your information?

We do not trade personal data for any commercial purpose, however we will share your personal information with Torbay Council’s financial services team, legal department and in some cases environmental health for the purpose of setting customer accounts up on our financial system, irrecoverable debts and other legal purposes.

Outside of the above we will only disclose your personal information if we have a lawful basis to do so, for example for the prevention and detection of crime, or if we have your consent.  

How long do we keep your information?

For customer details we are required to hold your personal data for the duration that the facility is contracted to you, after which time it will be archived.