Due to our pandemic response requirements, customers are advised that there may be delays in handling requests for information made under the Freedom of Information (FOI) Act, Environmental Information Regulations (EIR) or the General Data Protection Regulation (GDPR) for subject access requests. We apologise for any inconvenience this may cause.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

This privacy notice sets out how we process your personal information within Building Control:

What information do we need?

We need to hold certain information about its customers and service users in order to effectively provide the services we have to deliver. For Building Control Services we need to hold information such as your name, address, telephone number and email address. If you are requesting an exemption from the fees associated with Building Control Services, you will also need to provide some health data.

Why we need it?

Torbay Council is required to provide building control services under The Building Act 1984. Therefore we need to know information about you in order to fulfil our legal obligation. Your information will also be used so that we may communicate with you when needed regarding services we are providing to you. Such as: details about your Building Regulation application, demolition and dangerous structures.

Our lawful basis for holding your personal data is 'for performance of a task carried out in public interest and official authority'.

Out lawful basis for holding your special category data is 'explicit consent'.

We are the ‘data controller’ in relation to this data.

Do we share your information?

We do not trade personal data for any commercial purpose, however we will share your personal information with other Council departments for the purposes of property history information. We may also share your information with the Fire Service, South West Water and other utility providers if required with your consent.

Outside of the above we will only disclose your personal information if we have a lawful basis to do so, for example for the prevention and detection of crime, or if we have your consent.

How long do we keep your information?

Having due regard to the statutory limits on legal action, we will hold your personal data submitted on building regulation applications for 15 years, after which time it will be securely destroyed.

Personal data held in regards to demolition and dangerous buildings will be held indefinitely.