My Torbay My Torbay is changing to improve our digital services. Using your account, you will be able to do more with us when and where you want 24/7. Find out more about the benefits and how to sign up.

We are currently working through a very high level of demand for assistance. Due to this demand, we would like to apologise that our processing times are longer than we would like. Please bear with us at this busy time, we will contact you when your application has been processed.

Struggling to pay your rent?

If you receive Universal Credit for Housing Costs or Housing Benefit, we can often help.

You can make a claim for Discretionary Housing Payments.

These can help with things like:

  • Shortfalls between your rent and the Universal Credit or Housing Benefit you get
  • Rent in advance for people needing to move (e.g. to reduce your costs or escape domestic abuse) 
  • Deposits
  • Rent arrears to enable you to maintain your tenancy

Council Tax

You can also claim extra help with your Council Tax - you normally need to be getting Council Tax Support first

  Download the Discretionary application form

Other help with rent in advance and deposits

If you cannot claim Discretionary Housing Payments because you do not receive either Housing Benefit or the Universal Credit housing costs element you may be eligible for Welfare Support to help with rent in advance and/or a deposit.