Accessibility Skip to main content

What changes you must tell us about

Examples of changes you need to tell us about.

The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

Changes you need to tell us about affecting earnings

  • If you or your partner have a pay rise
  • If you or your partner have a permanent contractual change in your working hours
  • If you or your partner start working regular overtime each month
  • If you or your partner cease employment
  • If you or your partner change jobs
  • If there is a significant change to the terms and conditions of you or your partners employment that might affect your benefit entitlement
  • If you or your partner start receiving Statutory Sick Pay, Statutory Maternity Pay or Statutory Paternity Pay
  • If you or your partner start receiving Company Sick Pay or Maternity Pay
  • If you or your partner receive a bonus or commission payment from your employer

Income and savings

  • If awards and entitlements to any benefit received begins, ends or changes for anyone in your home
  • Any changes to income for anyone in your home
  • Increases or decreases in the amount of you or your partner's savings, capital and investments if you and your partner hold capital over £9500
  • Sale of any residential property your own or part own

Changes to your household or home

  • You move address
  • Somebody moves in or out of your home
  • You start or stop letting part of your home to someone who pays rent
  • You start paying, stop paying or there are changes to the amount of child care you pay
  • You, your partner or your child starts or finishes full-time education, including university courses
  • You or somebody in your household goes to prison or is on remand
  • You or your partner are away from home and don't plan to return within four weeks
This page was last updated on 02/04/2024 11:09:43

Was this page helpful?

Let us know how we're doing using the form below. We're constantly trying to improve this website and your feedback is very important to us.

We will only use this email address to respond to any issues raised in this feedback.

Contact Benefits