What changes you must tell us about

Examples of changes you need to tell us about.

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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

If you or your partner have a pay rise
If you or your partner have a permanent contractual change in your working hours
If you or your partner start working regular overtime each month
If you or your partner cease employment
If you or your partner change jobs
If there is a significant change to the terms and conditions of you or your partners employment that might affect your benefit entitlement
If you or your partner start receiving Statutory Sick Pay, Statutory Maternity Pay or Statutory Paternity Pay
If you or your partner start receiving Company Sick Pay or Maternity Pay
If you or your partner receive a bonus or commission payment from your employer

If awards and entitlements to any benefit received begins, ends or changes for anyone in your home
Any changes to income for anyone in your home
Increases or decreases in the amount of you or your partner's savings, capital and investments if you and your partner hold capital over £9500
Sale of any residential property your own or part own

You move address
Somebody moves in or out of your home
You start or stop letting part of your home to someone who pays rent
You start paying, stop paying or there are changes to the amount of child care you pay
You, your partner or your child starts or finishes full-time education, including university courses
You or somebody in your household goes to prison or is on remand
You or your partner are away from home and don't plan to return within four weeks

This page was last updated over three months ago

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