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From the 5 September 2018 your tenants can only make a new claim for Housing Benefit if: 

  • A single person is of state pension age. Or if they are part of a couple and they are both of state pension age.
    You can find the Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • You provide them with supported accommodation
  • They have been placed in temporary accommodation by the Local Authority

If not they need to claim Universal Credit  Opens in a new window .

If you are paid your tenants rent direct then you will get this every four weeks.

If it is a tenants’ first payment or their benefit has changed you may get it sooner.

We will write to you to tell you when:

  • Benefit is awarded
  • A change has happened
  • How much the weekly award will be
  • When the payment stops or is suspended

Payment schedules

As a landlord you can access all of your tenants’ payment information online. You will need an email address to access this service and we will send you a password in the post.

  Request an online payment schedule