From the 5 September 2018 your tenants can only make a new claim for Housing Benefit if: 

If not they need to claim Universal Credit  Opens in a new window .

Housing Benefit is legally your tenant’s income, so the details of any benefit claim they make is confidential.

If Housing Benefit is not being paid to you, we cannot even tell you if a benefit claim has been made.

If you are receiving the Housing Benefit directly for a tenant, we can tell you:

  • The weekly entitlement
  • When benefit starts and finishes
  • When the entitlement changes

If you want more details than this, we can only give this to you if your tenant asks us to.