Suggested Council Services:   Council Tax Support Pay your council tax

Budget 2025/26

Find out about the budget that has been approved by Council for the 2025/26 financial year.
https://www.torbay.gov.uk/council/finance/budget/budget-202526/

How much help can you get?

Find out how much help you can get with your council tax if you are of pension age.
https://www.torbay.gov.uk/benefits/cts/cts-can-you-get/cts-how-much/

Housing Benefit

Information and how to claim.
https://www.torbay.gov.uk/benefits/housing-benefit/

Fair Debt Collection Policy

Find out how we collect money for Council Tax, Business Rates, Housing Benefit Overpayments, Sundry Debts and Miscellaneous Income, and Parking Penalty Charge Notices.
https://www.torbay.gov.uk/council/policies/finance-policies/fair-debt-collection-policy/

Prevention

of tax evasion, the Council would have to prove that it had in place, reasonable prevention procedures. This would enable the Council to raise a defence. HM Revenue and Customs have produced guidance to help the Council put in place preventative processes and procedures
https://www.torbay.gov.uk/council/policies/corporate/prevention-of-the-facilitation-of-tax-evasion-policy/prevention/

Customer Service Advisor

service areas, Registrars, Elections, Housing, Housing Benefits, Council Tax, Corporate Debt, Business Rates, Highways, Natural Environment, Parking, Community Protection and General Council enquiries
https://www.torbay.gov.uk/council/jobs/job-descriptions/customer-service-advisor-1/

Cabinet’s Response to Consultation

Read the Cabinet’s response to the consultation and amended budget proposals.
https://www.torbay.gov.uk/council/finance/budget/budget-202425/cabinets-response-to-consultation/

My Torbay

Find out how to make the most of your My Torbay account so you can see your accounts and claims and track your requests.
https://www.torbay.gov.uk/website-help/register/

Tell us about a change

How to tell us about a change in your circumstances which might affect your claim.
https://www.torbay.gov.uk/benefits/cts/cts-change/

If you or your partner are self-employed

Information on how self-employed earnings are calculated when working out pension age Council Tax Support.
https://www.torbay.gov.uk/benefits/cts/cts-can-you-get/cts-working/cts-self-employed/

You've been overpaid

Find out what to do if you have been overpaid Housing Benefit.
https://www.torbay.gov.uk/benefits/housing-benefit/hb-overpayment/hb-been-overpaid/

Contact us

Find out how to get in touch with our departments, such as Council Tax, Benefits or Waste and Recycling via telephone or online.
https://www.torbay.gov.uk/council/get-in-touch/contact/

Chief Financial Officers Report

Read the technical details to support the Cabinet’s budget proposals for 2023/24
https://www.torbay.gov.uk/council/finance/budget/budget-202425/chief-financial-officers-report/

Landlords benefit information

Information about how you may be affected if tenants claim help with their rent.
https://www.torbay.gov.uk/benefits/benefits-landlords/

Tell us about a move or any changes

Find out what changes you need to tell us about so that you don't pay the wrong amount of council tax.
https://www.torbay.gov.uk/council-tax/change-of-circumstances/

Warm spaces

Find out where to find welcoming warm spaces in Torbay.
https://www.torbay.gov.uk/benefits/cost-of-living/warm-spaces-col/

Extra financial help available

If you are having money problems other help is available.
https://www.torbay.gov.uk/benefits/other-help/

Let us know if your empty home is occupied

What to do if you receive a letter for the long term empty property review.
https://www.torbay.gov.uk/council-tax/empty-property-review/

HB overpayments and Universal Credit

. You can get more information at What to do if you disagree with a Housing Benefit decision . Contact Benefits Contact us More in Benefits and Support Housing Benefit Pension age council tax support Working age council tax support Household support fund Welfare support fund Receiving
https://www.torbay.gov.uk/benefits/housing-benefit/hb-overpayment/hb-op-and-uc/

How different tenancies affect who is responsible to pay

Find out how a tenancy affects unoccupied periods.
https://www.torbay.gov.uk/council-tax/landlords/tenancies/