The Council recognise that enforcement is often a sensitive matter, and by its very nature, people (on either side) may feel aggrieved by it. As noted above, enforcement decisions must be made in the public interest, which may leave individuals feeling unhappy about the outcome. The council also has limited resources and must treat cases in a proportionate manner. The council will strive to deal with matters as speedily as possible, and as fairly and impartially as possible.
If, having received the council’s final response to your enquiry, you are dissatisfied with the way we managed the investigation, you can raise a formal complaint from the council’s complaint process by completing our online form.
Make a complaint to the council.
The council’s complaint procedure cannot change the outcome of an investigation, including whether formal action was taken, it can only consider whether the process and procedures outlined in this policy were complied with. If you are still not satisfied with the council's final response to your complaint, you can refer the matter to the Local Government and Social Care Ombudsman.
Please note: The Ombudsman will not normally investigate a complaint until the complainant has: