We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.
You can make a formal complaint if you think we have:
- Done something wrong
- Behaved unfairly or impolitely
- Not carried out a service to an agreed standard
- Not responded to your request for a service within our stated timescale
For information on the complaints process visit the how we deal with complaints page.
To help us deal with your complaint effectively please tell us:
- What the problem is
- How and when it occurred
- How it has affected you
- What you would like us to do to put things right.
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