You can make a formal complaint if you think we have:

• Done something wrong
• Behaved unfairly or impolitely
• Not carried out a service to an agreed standard
• Not responded to your request for a service within our stated timescale

For information on the complaints process visit the how we deal with complaints page.

To help us deal with your complaint effectively please tell us:

• What the problem is
• How and when it occurred
• How it has affected you
• What you would like us to do to put things right.