Find out more about how this policy was developed and implemented.
The policy has been consulted and developed with a wide range of partners through:
A survey and telephone interviews were also conducted with previous and present customers of the service.
The draft policy was also made available for comment online to reach a much wider audience. The feedback was used to inform the content of the final policy.
The policy was formally approved at the Cabinet meeting on 21 November 2023. The policy applies to all full applications received after this date only. Applications for discretionary assistance outlined in this policy cannot be made retrospectively.
This policy will be reviewed bi-annually or as required based on the availability of finance to provide the necessary assistance and any changes in legislation or identified good practice.