Read our Food Safety Service Plan for 2026/27
The plan includes both food hygiene, food standards and animal feeding stuff requirements, in accordance with the format described by the Food Standards Agency (FSA). It comprises part of a significant number of changes to the way local authorities administer and record their enforcement activity required by the FSA.
As part of the Local Authority Food Standards Agency (FSA) return on the 31 March 2026, Torbay has 1628 registered food businesses. Of this total, 15 of these are approved premises certified by Torbay Council. Torbay has 1517 food premises registered under the National Food Hygiene Scheme.
The Food and Safety Team carried out a total of 972 visits to food businesses in year 2025/26, additionally 110 revisits were required. We issued 589 written warnings, served 17 Hygiene Improvement Notices and dealt with 84 complaints. We processed 271 new food business registrations and inspected 180 new businesses.
The Food and Safety Team have a daily presence at Brixham Harbour to support the export of fish and fish products to the EU and the rest of the world. Appropriately qualified officers within the Food and Safety Team provide consignment checks and sign every Export Health Certificate on an on-demand same day service. Over 1000 certificates were issued in year 2025/26.
As a coastal local authority, 4 mussel beds are monitored by our team for food safety, 1 in Brixham (Fishcombe Cove), 1 in Torquay (Meadfoot) and 2 beds in Lyme Bay. All require at least monthly flesh and biotoxin sampling and this increases during the summer months. Both Torbay and Lyme Bay areas have growing sites which have seasonal A/B classifications.
Between the last two censuses (held in 2011 and 2021), the population of Torbay increased by 6.4%, from around 131,000 in 2011 to around 139,300 in 2021. This is likely attributed to the ability of working people to relocate to the area to work from home following the pandemic. Torbay also attracts 4.5 million visitors a year. Every year, thousands of visitors come to Torbay to visit the English Riviera Airshow. Seasonal variations can impact team resources.
Aims and objectives
Links to corporate objectives and plans
Authority profile
Organisational structure
Scope of the food service
Demands on the food service
Enforcement policy
Food premises interventions
Food complaints
Primary authority scheme
Advice to business
Food inspection and sampling
Control and investigation of outbreaks and food related infectious disease
Food safety incidents
Liaison with other organisations
Food safety promotion
Staffing allocation
Staff development plan
Review against the service plan
Identification of achievements and any variation from the service plan
Targets and areas of improvement for 2026/27
Appendix a - organisational structure chart for food and safety service
This Food Safety Service Plan is required under the Framework Agreement by the Food Standards Agency. The plan is concerned with food safety enforcement work for which Torbay Council is responsible for. This plan is a Key Policy document and as such requires senior manager approval and sign off to ensure there is transparency and accountability and once approved the plan is published on the Councils website.
The Food Safety Service has the following vision:
Torbay Council’s Food Safety Service Aims and Objectives are:
Aim 1: To promote, through education and enforcement, the sale and/or production of food which is fit and without risk to health.
Objective 1.1: To undertake a risk-based programme of inspections and interventions in food premises in accordance with the Food Standards Agency Food Law Code of Practice
Objective 1.2: To register food businesses in accordance with EC852/2004 and the Food Safety and Hygiene (England) Regulations 2013.
Aim 2: To prevent and control the spread of food borne illness through education and enforcement.
Objective 2.1: To provide a risk-based response to all notifications of food related illness or suspected illness in order to minimise effects on the community.
Objective 2.2: To carry out pro-active sampling in accordance with nationally and locally set programmes.
Objective 2.3: To provide information, advice and education on food safety and public health issues to the business and residential community.
Objective 2.4: To respond to high-risk complaints concerning food and food safety.
Torbay is a glorious part of Devon encompassing the towns of Torquay, Paignton and Brixham, adjacent to the stunning landscape of Dartmoor National Park. Whilst Torbay is a magnet for tourists, and known to many as the English Riviera, it also hosts globally significant technology businesses operating in photonics, marine industries, nanotechnology and medi-tech. We are also home to a rich leisure and cultural scene. Our strategic themes are:
The Torbay Story is a website that demonstrates the diversity of our local authority.
Torbay Council is a Unitary Authority which comprises of the three main towns of Torquay, Paignton and Brixham on the south coast of England. Tourism is the dominant industry with the majority of employees working in the service industry. Over recent years, the area has seen an increase in technology companies locating into Torbay and since COVID a population increase from people relocating to Torbay due to the ability for people to work from home. There is also a fishing industry predominantly based in the port of Brixham. Brixham is now England’s largest fish market by value of fish sold. In 2023 the population of Torbay was 139,322.
More details on the Torbay Profile.
Appendix A shows the structure of the Food and Safety Team.
The Food and Safety Team sits within the Regulatory Team of the Community Safety Directorate and comprises of a team of 8 Authorised Officers (AO) and a Principal Officer (Food & Safety) that manages the team.
Additional support services: -
Additionally appointed specialist services are provided by the Food Examiner at the NAMAS accredited Public Health England Laboratory in Porton Down and a Public Analyst from PASS Laboratory Services based in Wolverhampton.
Advice and support is also provided by the UK Health Security Agency (UKHSA).
The Food Safety service comprises a range of key functions:
Food Standards enforcement is carried out by the Heart of the South West Trading Standards Service as part of a formal contracted service agreement.
The Food Safety Export Health Certificate service operates 5 days a week on demand from Brixham Harbour Office. Over 1000 export health certificates were issued in year 2025/26. Demand is expected to remain the same in this coming year.
Emergency food safety issues are currently directed initially to a 24-hour central control team and then onto authorised food officers as required. The Council does not have a formal Out of Hours Service.
On 1 April 2026 the Council had 1628 registered food businesses. The risk profile of these premises shown in table below has been determined in accordance with the FSA’s Food Law Code of Practice.
| Priority | Premises Category | Frequency of Inspection/Intervention | Total number of premises in category | Total number of premises in category (1 April 2026) |
|---|---|---|---|---|
| A | High | 6 months | 1 | 5 |
| B | High | 12 months | 67 | 53 |
| C | High | 18 months | 264 | 230 |
| D | Other | 24 months | 602 | 610 |
| E | Other | 36 months | 715 | 730 |
| U | - | Awaiting inspection | 68 | 90 |
In addition, there are 115 fishing boats registered with Torbay Council.
Approval under assimilated EC Regulation 853/2004 is required for certain food establishments that handle products of animal origin, such as meat, fish, egg, dairy products, and processed products of animal origin, which supply other establishments. These establishments may be subject to approval, either by the FSA or by a local authority.
Torbay has 15 Approved Fishery establishments which are resource heavy and require competent officers to undertake in depth food hygiene inspections, take samples for analysis, provide regulatory advice and respond to various stakeholders when required.
Brixham Fish Market is a significant source of demand for the Food and Safety Team with its daily auction and daily exports to the EU and internationally such as China and India. Brixham continues to operate as England’s largest fish market by value of fish sold. In 2017 this was in excess of £40m and last year was recorded as £77m. 70% of this fish is exported. This trend is set to continue as smaller markets close diverting more sales to Brixham.
An export health certificate (EHC) is an official document that confirms an export meets the health requirements of the destination country. At least one authorised and qualified Food Competent Certification Officer (FCCO) is required to be based at the Brixham Harbour Office to issue EHC’s every working day (Monday – Friday except Bank Holidays).
Over 1000 export certificates were issued last year. Due to the nature of the export (mostly fresh fish), most certificates are required on the same day they are requested. Product is sent from Brixham via road, sea and air freight.
Whilst not a statutory function, it is important to recognise the value of this industry to our local authority. Fresh fish for export has a short shelf life that requires a same day on demand export health certificate. The Food Safety Team continue to be the sole provider of EHC’s at Brixham Fish market.
The cost of providing this service has been heavily subsidised in past years by Government following Brexit, however this has now come to an end, and it is important that the Food Safety Team are able to recover the cost of providing this service from the businesses requiring EHC’s. This has been carefully calculated and will be reviewed annually in line with costs of providing the service.
Mid 2027, the Government expects to have reached an agreement with the EU to remove the need for health certificates for fish products entering the EU from the UK. This will significantly reduce the workload and income for the Food Safety Team.
Following the focussed audit by the FSA on Shellfish Traceability in 2024, the team has now developed an online facility for businesses to complete shellfish registration documents and these are audited once a month.
Being a coastal authority, we also have 4 mussel beds, 1 in Brixham (Fishcombe Cove), 1 in Torquay (Meadfoot) and 2 beds in Lyme Bay. All require at least monthly sampling for the presence of harmful E-Coli and biotoxins and this increases during the summer months or when failures are identified. Both Torbay and Lyme Bay areas have growing sites which have seasonal A/B classifications.
The process of monitoring marine biotoxins identifies if there is an increased risk of shellfish becoming contaminated. Where this is identified, the local authority is required to contact the businesses to ensure the businesses take appropriate steps to ensure the shellfish they are placing on the market are safe to eat. Torbay Council are unable to recover the costs of this sampling and are required to pay for samples to be tested by the UKHSA laboratory at Porton Down.
We employ a full-time Regulatory Support Officer (RSO) to undertake the majority of sampling in Torbay including the sampling of mussel beds. Having this role enables the rest of the Food and Safety team to prioritise high risk food establishment interventions. When the RSO is absent, sampling is carried out by the team, reducing their availability to undertake food safety inspections.
The RSO is reliant on the availability of the shellfish business and access to a boat and its lifting equipment to access the shellfish. Sampling is often postponed due to poor weather conditions and the restrictions of days the laboratory can receive the samples for analysis. Where sampling is delayed, it must be re-arranged.
When biotoxins in shellfish are detected over the legal limit we are required to take action to ensure the affected areas are closed for harvesting and further sampling is carried out.
The post of RSO is supported by an income stream from the Tor Bay Harbour Authority. The role of the RSO has been invaluable for the team enabling the SEHO’s to carry out official controls in line with FSA expectations and support the demands of the export health service.
The RSO role is also expected to develop in line with proposed changes to the Food Law Code of Practice which will enable RSO’s to undertake further food regulatory functions than currently. The RSO currently undertakes sampling of shellfish and other national studies and will continue to oversee the registration of new businesses. See Food inspection and sampling.
The Torbay area has already been described primarily as a tourist area and there are a large number of hotels and other tourist attractions which are only open during the tourist season between Easter and October. Over the years this season has become shorter, and the area is more likely to see visitors coming for a weekend rather than a full week.
This puts pressure on the inspection programme when the interventions are due with officers having to decide whether to bring forward or delay inspections beyond the 28 days as prescribed in the Food Law Code of Practice. There is also a high turnover of food businesses in Torbay putting an additional pressure on the Food and Safety Team. In 2025/26 we received 271 new Food Business Registration Forms. This figure remains fairly constant. The majority of these new businesses were cafes and snack bars which often close in winter.
Torbay has a considerable turnover of premises. In year 2025/26, 267 proactive inspections were undertaken above the baseline. It is currently not possible to inspect them all within 28 days of registration. However, they are all triaged by the RSO following receipt of the food registration form and those of a high-risk nature are given priority for an intervention by a qualified authorised officer in accordance with the Food Law Code of Practice.
The Food Law Enforcement Policy sets out what food businesses and others being regulated can expect from the service. The Policy builds upon the principles of good enforcement set out in the Council’s Community Safety Enforcement Policy.
All legal action is firstly considered by the Investigating Officer, using the principles of the South West of England Regional Co-ordination of Trading Standards (SWERCOTS) Enforcement & Legal Process Manual. The Council operates an Enforcement Panel where the Principal Officer (Food & Safety) and representatives of the Council’s legal team consider the enforcement proposal and actions.
The service is committed to ensuring the active implementation and monitoring of the Council’s Corporate Equality and Diversity Policy, which states that services will be provided in a fair and equitable way to all groups and individuals in the community.
A Regulatory Services Service Plan is produced each year that incorporates the food safety service. Our Service Plans are the cornerstone of our performance management, providing clarity and transparency to show how the Council’s ambition and priorities from the Community and Corporate Plan flow through into the delivery by each service and ultimately into the objectives for each of our members of staff. The Food Safety Team has a number of internal performance indicators relating to food hygiene.
Key Performance Indicators are in place as follows;
FS01: to undertake 100% of Category A to C risk Interventions due by the end of March each financial year
FS02: to undertake 100% of Category D risk Interventions due by the end of March each financial year
FS03: to undertake 100% of Category E risk Interventions due by the end of March each financial year
FS04: Inspect 100% of newly registered high-risk businesses (score of 30 or over) within 28 days (new)
FS05: Inspect 100% of newly registered low-risk businesses (score of 29 or under) within 3 months (new)
FS06: Respond to complaints relating to food and health and safety within 5 working days (new)
FS07: Complete 100% of rescores requested by food businesses within 90 days (new)
Officers will use a range of different interventions depending on the risk of the business and they are required to follow Torbay Council’s Food Hygiene Interventions and Revisits - FP14E Procedure.
Category E businesses are now subject to a new approach outlined in the Food Law Practice Guidance.
All new businesses are triaged by the RSO to ensure that they have basic information for compliance and to identify any that might be of higher risk which will then be inspected by an AO.
All new businesses receive a comprehensive advice email from the RSO, and businesses are offered a chargeable advice visit should they require it.
Despite attempting to provide specific advice to new businesses via email and our website we have noted that new businesses continue to miss food safety advice and upon initial inspection have been found to be non-compliant. In some cases, this results in a low Food Hygiene Rating (FHRS) for the business. Consequently, we are working with our internal creative design team to review how we communicate with businesses to attempt to improve compliance.
Businesses requiring a rescore under the FHRS have to pay for any rescore request, the take up of chargeable services continues to be relatively low.
We also aim to keep the number of unrated premises below 100 at any point in time. We currently use one SEHO to complete all high risk unrated businesses. Businesses continue to register much earlier than the required 28 days before opening and therefore inspections cannot be completed until they are trading. We continue with this arrangement but the number of new registrations far exceeds the capacity of this SEHO and some inspections are passed onto the district SEHO. This has an impact on their ability to complete their allocated official interventions.
We are currently reviewing the inspection of low risk businesses in accordance with the Code of Practice changes made in October 2025.
All premises, where a statutory notice has been served or which are found to require significant work to be carried out, will be subject to a secondary visit within an agreed timescale. In year 2025/26, 110 revisits were carried out, consistent with the previous year and 9 businesses formally requested to be re-inspected for the purposes of rescoring under the FHRS. For year 2026/27 the fee for a FHRS rescore visit is set at £218.
For year 2025/26, 25.3% of Torbay’s food businesses improved their food hygiene rating, which was higher than the regional average of 15.4% and the national average of 18.8%. 61.7% remain unchanged and 13% had their rating lowered, which was higher than the national average of 10.1%. This is likely to be attributed to the cost-of-living increases being experienced by businesses.
In year 2025/26, the Food Safety Team had six authorised Senior Environmental Health Officers (SEHO) to carry out food safety controls, one Food Safety Officer (FSO) and one Regulatory Support Officer (RSO). The team is managed by one full-time Principal Officer (Food & Safety). We are also training one apprentice EHO.
The team is currently recommending one prosecution to legal.
The Environmental Health Service responds to all complaints about food or food premises made to the Council, however deciding whether or not they require investigation will be done by using a risk-based approach to ensure that resources are used effectively.
In 2025/26 there were 35 complaints about defective food received and 49 food premises complaints.
The Primary Authority Scheme under the Regulatory Enforcement and Sanctions Act 2009 aims to give companies the right to form a statutory partnership with a single local authority. The objective of this is to provide robust and reliable advice on compliance that other Councils must take into account when carrying out inspections or dealing with non-compliant premises.
The Food and Safety Team have one primary authority partnership with Leisureplex Hotels Ltd, and one co-ordinated partnership with Taste of the West, both are a joint partnership with Heart of the South West Trading Standards Service (Devon, Plymouth, Somerset and Torbay). We are hoping to develop this relationship over the coming year as the service is re-purposing to attempt to attract more Primary Authority relationships with local businesses which has the potential to provide an income stream to this service.
The Authority is committed to improving food safety standards through both education and enforcement. In order to use limited resources most effectively, advice is targeted and is as follows:
The programme covers authority, county, national and when required European sampling objectives. Each Authority is allocated sampling credits by UKHSA in order to undertake food hygiene sampling which is resourced from an allocated budget within the Food Safety overall budget.
Food safety sampling for 2025/26 included Nuts and Seeds (Study 83), Root vegetables (Study 84) and a raw chicken study (85). For 2026/27 sampling studies will include rice and pasta (Study 86) Ad hoc sampling may also be requested by UKHSA at any time.
Sampling of 4 mussel beds, 1 in Brixham (Fishcombe Cove), 1 in Torquay (Meadfoot) and 2 beds in Lyme Bay. These sites require samples to be taken for classification purposes and the UKHSA lab make a charge for this. We are unable to pass this charge onto the businesses. Samples are also taken for analysis on behalf of the Centre for Environment Fisheries and Aquaculture (CEFAS) for biotoxin monitoring. Whilst no charge is made for this it requires officer time spent collecting and sending samples to a laboratory twice a month in summer and once a month in winter and repeated sampling for failures.
SEHO’s are also required to undertake consignment checks on food for export.
The service has a documented procedure (Investigating Food Alerts for Action (FAFA), Product Recall Information Notices from the Food Standards Agency - FP6E) which deals with action to be taken following the receipt or initiation of a food alert. The FSA Food Law Code of Practice has required specific recording of actions taken following the receipt of a food alert.
Food alerts are received from the Food Standards Agency (FSA), by direct emails to the Principal Officer (Food & Safety) and the Food Safety email box which is checked every day and by text messages to officers’ mobile phones.
The Food Alert warning procedure for food incidents recognises that such issues are required to be dealt with quickly in accordance with the categories for each food alert. The procedure identifies the mechanism for passing on the food alert to the appropriate officer and an outline of the action to be taken. Most food alert warnings received require only a small amount of officer resource.
However, on occasions it is necessary to provide more resources to deal with food alerts. Any actions taken on a food alert are documented within the Authority data recording system.
In June 2025 the Authority dealt with a FAFA involving the distribution of Jolly Rancher products that were not safe to eat. This involved visits to a number of retail shops to ensure products were removed from sale. We have also dealt with a case regarding Opium alkaloids in poppy paste reported directly from the FSA sold by a local Polish shop.
Consistency and value for money is a key feature in all of the Council’s Environmental Health functions. With regard to the food safety service, this is achieved by:
o The UK Health Security Agency
o The Food Standards Agency
o Devon and Cornwall Police
o Border Force
o The Office of Product Services and Standards
o Heart of the South West Trading Standards Service
The Community Safety Service have access to all development and building control applications and acts as a formal consultee on key planning and building control applications and a statutory consultee on all Licensing Act applications.
Education and promotional activities are considered to be important aspects in the delivery of a comprehensive food safety service, and it is achieved in the following ways:
The Community Safety Business Unit structure is based on a number of multidisciplinary teams. The Food Safety Team is located within the wider Regulatory Commercial Team.
Table below shows the current full time equivalent of staff working on food safety enforcement, broken down by the competency requirements of the Food Standards Agency Food Law Code of Practice (England) - General qualification and experience requirements.
The table shows we have an estimated 4.2 FTE officers available for food hygiene work. Due to the demand of the export health certificate service, officers have reduced time to spend on food hygiene controls as identified in Table 2. Officers are also qualified to deliver health and safety and investigate accidents.
EHRB officers are Authorised Officers who are registered with the Environmental Health Officers Registration Board (EHRB).
The Principal Officer (Food & Safety) manages the team and is not currently undertaking food hygiene inspections.
| Employee | Category | FTE spent on food hygiene work | FTE spent on exports/sampling | FTE spent on Health and Safety | FTE spent on other work | Total FTE |
|---|---|---|---|---|---|---|
| Principal Officer - Full time | EHRB Qualified Officer | 0 | 0 | 0 | 1 | 1 |
| EHO - Full time | EHRB Qualified Officer | 0.7 | 0.2 | 0.1 | 1 | |
| EHO - Full time | EHRB Qualified Officer | 0.7 | 0.2 | 0.1 | 1 | |
| EHO - Full time | EHRB Qualified Officer | 0.7 | 0.2 | 0.1 | 1 | |
| FSO - Part time (0.4 FTE) | EHRB Qualified Officer | 0 | 0.4 | 0 | 0.4 | |
| EHO - Part time (0.8 FTE) | EHRB Qualified Officer | 0.5 | 0.2 | 0.1 | 0.8 | |
| EHO - Part time (0.8 FTE) | EHRB Qualified Officer | 0.5 | 0.2 | 0.1 | 0.8 | |
| EHO - Part time (0.8 FTE) | EHRB Qualified Officer | 0.5 | 0.2 | 0.1 | 0.8 | |
| RSO - Full time | N/A | 0.6 | 0.2 | 0 | 0.2 | 1 |
| Totals | 4.2 | 1.8 | 0.6 | 1.2 | 7.8 |
All food safety staff are subject to an annual appraisal and one progress review which tracks and identifies training and development needs. Food safety training needs are prioritised in the context of wider Environmental Health requirements identified within the service wide training plan.
All food safety staff complete a training record log to further assist in identifying development and training needs and for monitoring the competency of individual officers. The officers undertaking specific duties, such as dealing with approved premises, are identified and the training requirements assessed accordingly.
In November 2025, we began supporting an EHO degree apprentice within the team. The apprentice has been shadowing AO’s within the team and planning for mosquito surveillance for this coming year. It is our intention to allow the apprentice to support the service with some interventions in accordance with the newly introduced Competency Standard
All staff are signed up with ABC Food Law online training and are expected to complete their CPD hours in accordance the Food Law Code of Practice.
The team have received training on Negotiation Skills and can access the FSA recorded training provided on FSA Link.
We are also producing a wider team competency matrix and training plan to upskill all enforcement staff.
The provision of quality services is one of the Council’s three guiding principles and food safety is no exception. With regard to food safety the quality agenda is pursued via a number of methods.
The documented quality management procedure includes specific monitoring arrangements that are in place for example checking of inspection letters and notices and joint consistency/quality monitoring visits undertaken by Principal Officer (Food & Safety). Complaints against the service are monitored on a Service and Corporate basis.
The service is required to submit two returns per year detailing the inspections, enforcement and educational activities undertaken, to the FSA who closely monitor performance to ensure compliance with the FSA framework agreement.
The FSA also has the power to set standards and to monitor local authority food law enforcement services under the Food Standards Act 1999. The FSA collects information from all United Kingdom food authorities and submits the information to the European Commission.
As detailed in section 3.8, the Principal Officer (Food & Safety) attends meetings of the SW Food Liaison Group to discuss relevant issues on a regular basis. This group comprises of representatives of all the District and Unitary councils, and the UK Health Security Agency.
This forum offers the opportunity to discuss, in detail, a wide range of quality and consistency issues relevant to food safety.
The Council has an established performance management board to monitor the performance of its services.
Reports are produced at the end of each month where an overview of all work activity is produced and shared with the team and Lead Officer. Progress is recorded via Spar.net.
Quarterly performance statistics are also published and provided to the Senior Leadership Team.
From an operational perspective the Principal Officer (Food & Safety) reviews the key performance measures and service improvements contained in the plan on a monthly basis. Performance is discussed on a monthly basis with the Regulatory Services Manager and any issues are raised with the Divisional Director for Community Services and Senior Leadership Team.
In addition, regular team meetings and one to one’s are held with staff involved in the Food Safety Service. This is to ensure that performance reports, on-going projects and improvements outlined in this service plan are effectively monitored and managed. The notes for these meetings are documented, along with actions and timescales for relevant staff.
| Service Improvement Action | Planned Outcome | Link to FSA framework agreement | Target Date | Achievements and Variations |
|---|---|---|---|---|
| 1. Ensure food safety staff complete all A – E inspections and all unrated inspections each year. Aim to inspect all unrated within 28 days of receiving registration form. | To ensure food safety to residents of Torbay | All areas of the Framework agreement | 31 March 2026 | 98% |
| 2. Fully test the Business Continuity Plan for the export health certificate process, ensure we can continue to support the Brixham fishing industry at all times by testing and ensuring the internet reliability in Brixham. | To ensure we have capacity to deliver the export health certificate in the case of service disruption | All areas of the Framework agreement | 1 September 2025 | Completed |
| 3. Complete the Action Plan following the FSA Shellfish Audit in July 2024 | To comply with the requirements of the Food Law Code of Practice | All areas of Framework agreement | 30 April 2025 | Completed |
| 4. Review and publish the Food Safety Service Plan to meet the FSA requirement on local authority food services. This plan has been drafted for 25/26 and will be published in April 2025. | To comply with the requirements of the Food Law Code of Practice | All areas of Framework Agreement | 30 April 2025 | Completed |
| 5. Work with Transformation team on developing the new case management system and to incorporate mobile working solutions. Ensure new system is compatible with FSA FHRS system. | That appropriate data is available to inform business decisions and improve compliance across the sector. That appropriate information is submitted as parts of FHRS. | All areas of the Framework Agreement | 31 March 2026 | Completed |
| 6. Identify key projects across the Regulatory Services Department to develop good staff working relationships, cross training and to ensure maintain health and safety skills and PACE/Prosecution file skills. | To develop working relationships with other teams to maintain enforcement skills and provide resilience across the workforce. | N/A | 30 April 2026 and ongoing | Completed |
| Corporate Theme | Planned outcome | Link to FSA | Target date |
|---|---|---|---|
| Community and People | Ensure food safety staff complete all A – E inspections and all unrated inspections each year. Aim to inspect all unrated within 28 days of receiving registration form if desktop score of 30 or more and within 3 months if less than 30. | All areas of the Framework Agreement | 31.3.27 |
| Community and People | Review and publish the Food Safety Service Plan to meet the FSA requirement on local authority food services. This plan has been drafted for 26/27 and will be published in April 2026. | All areas of the Framework Agreement | 30.4.26 |
| Community and People | Identify key projects across the Regulatory Services Department to develop good staff working relationships, cross training and to ensure maintain health and safety skills and PACE/Prosecution file skills. | All areas of the Framework Agreement | 31.5.26 and ongoing |
Regulatory Service Manager (1 FTE)
Is responsible for:
Principal Officer (Food and Safety) - Lead Officer for Food Safety (1FTE)
Is responsible for the following positions: