These privacy notices set out how we process your personal information within the Revenues and Benefits team for the following activities:

What information do we need?

In order for us to collect council tax from our residents we need to hold information such as your name, contact details, address for the property you are liable for, along with your bank details if you pay your bill by direct debit.

Why we need it?

We need to hold this information about you in order to exercise a task which we have official authority to carry out collect council tax under the Local Government Finance Act 1992 and the Council Tax (Administration and Enforcement) Regulations 1992.  We are not able to fulfil our duty to collect the tax unless we hold information about who is liable for the tax. Your information will be used to set up your council tax account, for administering payments and processing any discounts or exemptions where applicable.

We will contact you by email, post or SMS text message in the event you are in arrears with your Council tax payments.

Do we share your information?

We do not trade personal data for any commercial purpose.

We are under a legal obligation to share personal information with the Cabinet Office for the purpose of the National Fraud Initiative to assist in the prevention and detection of fraud. We also carry out data matching exercises internally across different data sources, including but not limited to the electoral roll, licensing data, creditors data, blue badge, resident’s parking and allowances issued by children’s services.

We may also disclose your personal information with other local authorities, or law enforcement agencies for the prevention and detection of crime, or the assessment and collection of tax.

In any other circumstances we will seek your consent to share your information.

How long do we keep your information?

We will hold your information on a secure database that we own and will not hold your personal data for longer than 7 years after the end of your liability. Your personal information will not be subject to any overseas transfers.

What information do we need?

The information collected on this form and supporting evidence will be used by us to process your Housing Benefit and Council Tax Support Claim and other claims you may make for Discretionary Housing payments. We will need to information such as your name and contact details, date of birth, employment status, and any health information which is relevant to your claim.

Why we need it?

We need to know this information about you so that we can make sure that you are eligible for benefits and that you received the right amount. We use the information to administer our official authority to provide these benefits under the Housing Benefit Regulations 2006 and Council Tax Support Scheme. In terms of the health information we may hold in relation to your claim this is necessary for the purposes of carrying out our obligations under social security and social protection law.

Do we share your information?

We do not sell your personal data for any commercial purpose, however we will share your personal information with other government departments such as the Department for Work and Pensions, the Employment Service, HM Revenue and Customs, Valuation Office and Valuation Tribunal Service. We may also share information about you with other local authorities, the police and other departments. We do this because we have a duty to protect the public money that we spend and will take the steps we need to take to ensure that the information we hold about you is accurate and correct and in order to prevent and detect crime and fraud.

How long do we keep your information?

We are required to hold your personal data for Housing Benefit and Council Tax Support for 7 years after the end of the claim, after which time it will be securely destroyed.

What information do we need?

In order for us to collect National Non-Domestic Rates from businesses (also known as business rates, we need to hold formation such as your name, contact details, address for the property you are liable for, along with your bank details if you pay your bill by direct debit.

Why we need it?

We need to hold this information about you in order to exercise a task which we have official authority to carry out collect council tax under the Local Government Finance Act 1992 and the NNDR Regulations 2013 and 2016. We are not able to fulfil our duty to collect the tax unless we hold information about who is liable for the tax.  Your information will be used to set up your account, for administering payments and processing any reliefs.

Do we share your information?

We do not trade personal data for any commercial purpose. 

We may disclose your personal information with other departments within the council, with other local authorities, or law enforcement agencies for the prevention and detection of crime, or the assessment and collection of tax.

In any other circumstances we will seek your consent to share your information.

How long do we keep your information?

We will hold your information on a secure database that we own and will not hold your personal data for longer than 7 years after the end of your liability. Your personal information will not be subject to any overseas transfers.

What information do we need?

When you contact us by telephone to make enquiries through our Customer Contact Centre, we will request your name and ask you to confirm your contact details. Depending on the nature of the enquiry, we may also ask you additional questions to verify your identity as the caller. This verification enables us to discuss personal data we may hold to assist with answering your enquiry. We record these telephone calls.

Why we need it?

We record telephone calls for training and monitoring purposes, and also to provide a record of the conversation in the event of any dispute.

Our lawful basis for keeping records of telephone calls is that it is necessary for the purposes our legitimate interests and yours, in ensuring that information is accurately transferred to your records and to deal with any disputes which may occur.

Do we share your information?

We do not trade personal data for any commercial purpose.

We may also disclose your personal information with other local authorities, or law enforcement agencies for the prevention and detection of crime, or the assessment and collection of tax.

In any other circumstances we will seek your consent to share your information.

How long do we keep your information?

We will retain a recording of a telephone call for a maximum of 6 months.