Due to our pandemic response requirements, customers are advised that there may be delays in handling requests for information made under the Freedom of Information (FOI) Act, Environmental Information Regulations (EIR) or the General Data Protection Regulation (GDPR) for subject access requests. We apologise for any inconvenience this may cause.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

Privacy notices set out how we process your personal information within the Highways for the following activities:

What information do we need?

In order to effectively provide and deliver the Community Transport service, we need to hold the following information:

Your name, address, date of birth, telephone number, details of any mobility related benefits including war pension and emergency contact details. We will also need to collect some health data and details of your Doctor (GP) this is known a special category data.

Why we need it?

We need to know this information about you in order to assess your eligibility for the use of the service and if eligible, to provide you with the service you have requested.

Our lawful basis for holding your data is ‘consent’ and ‘legitimate interests’.

Our lawful basis for holding your special category data is ‘explicit consent’ obtained through you completing and signing the application form.

We are the ‘data controller’ in relation to this data.

Do we share your information?

We do not trade personal data for any commercial purpose, however we will share your personal information with the Taxi Company operating the service.

Outside of the above we will only disclose your personal information if we have a lawful basis to do so, for example for the prevention and detection of crime, or if we have your consent.

How long do we keep your information?

For audit purposes we will hold your data for 2 years following a request to withdraw your use of the service, after which time it will be securely destroyed.