Due to our pandemic response requirements, customers are advised that there may be delays in handling requests for information made under the Freedom of Information (FOI) Act, Environmental Information Regulations (EIR) or the General Data Protection Regulation (GDPR) for subject access requests. We apologise for any inconvenience this may cause.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

What information do we need?

In order for the Council to process an enquiry raised by an elected representative on your behalf we will need to hold information such as your name, contact details and information which is relevant to the enquiry you have asked your elected representative to raise.

Why we need it?

Our lawful basis for processing the personal data provided by an elected representative is that it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Sometimes, in making an enquiry via your elected representative you may disclose personal information about yourself which may relate to your health, ethnic / racial origin, religious beliefs or your sexual orientation.  Our lawful basis for processing this special category data is that the processing is necessary for the purposes of substantial public interest and meets the substantial public interest condition of disclosure to elected representatives.

Do we share your information?

We do not trade personal data for any commercial purpose, however we will share your personal information with the department responsible for responding to the enquiry being raised. Depending on the nature of your enquiry, it may be necessary to share your personal information with a third party such as another local authority, a Council commissioned service or partner organisation, if the enquiry relates to services they provide.

Outside of the above we will only disclose your personal information if we have a lawful basis to do so, for example for the prevention and detection of crime, or if we have your consent.

How long do we keep your information?

We will hold your data for 2 years after the enquiry has concluded after such time it will be securely destroyed.