Residents Satisfaction Survey Report

From the 30 June 2023 to the 23 July 2023, we ran our first Residents Satisfaction Survey, including Residents Roadshows.

We want to understand resident and customer views. It is a key element of assessing the effectiveness of a local authority. We do this alongside monitoring cost and performance information. It can also strengthen local accountability and is a key part of our approach to managing our own performance.

The purpose of the Survey was to seek the views of our residents on the effectiveness of the Council. We are seeking to use the results from the survey to improve how the Council operates.

A total of 1,369 surveys were completed – 931 online and 438 from the roadshows and/or paper surveys.

We also decided that we wanted to hear the voice of young people. The survey was also open to those aged 12 and over - with one question omitted.

We really wanted to encourage Torbay residents to participate. To do this we used a wide range of communication and engagement methods to promote the surveys. These included:

• face-to-face engagement via the Residents Roadshows at a range of locations across Torbay
• printed surveys
• online surveys
• paper surveys left at venues including libraries, Family Hubs and community centres
• sending a letter from our Chief Executive with the survey to all schools in Torbay
• sending the survey out via Children and Young People's services across the Bay

You can also read the separate survey for children and young people aged 12 to 15.