You told us: 

“Explain your decisions to us to help us understand why we can and cannot do certain things.” 

We promise to:  

Reflect on how well we are working with you to make sure that we are making the correct decisions and working together to provide good quality and consistent professional care.  

How we will do this:  

• We will provide child and family reflective supervision which will help us to develop our practice, skills and wisdom and ultimately keep children safe.  

• We will provide our staff with personal supervision so that we can support their wellbeing and in turn, they can support yours.   
• We will make sure that managers record and take action to recognise good practice, and challenge and improve poor practice.   
• We will provide regular training and development for our staff and managers so that they are qualified and skilled within their role. 
• Ask our partners to challenge us when we are not providing high standards of support so we can improve.  
• If you are not safe or need additional support, we will make sure we respectfully challenge parents, carers, and professionals to explore how we can work together to best meet your needs. 
• We will regularly review these principles, our cared for and Special Educational Needs and Disability pledge to provide good quality services. 
• We will listen and take responsibility when we get things wrong and learn from our mistakes to improve and develop our practice.

• Principle 6