Request a rescoring visit

There are safeguards to make sure that food businesses receive the correct score. If you are not happy with the score you can:

• ask for a rescoring revisit as long as you have completed the necessary actions
• appeal if you do not agree with the score
• have a right of reply to highlight the actions you have taken since your visit

Once you have fixed any problems from the first visit you can request a revisit. If you don't have enough evidence to show the improvements you have made we may not revisit.

What will happen

Once we get your application and payment:

• the revisit will take place within three months
• we will display the original rating on the website until the revisit
• we will arrive unannounced and the visit will be thorough

Fees

The cost of a rescoring visit is £200.

If we reject a request you can raise the issue with the Lead Officer for Food. If we cannot resolve the matter you can make a complaint.