The current processing time for new applications and changes to benefit claims is an average of 6 weeks.
If you contact us with a general enquiry online we will reply to you within two working days.
Report a benefit cheat
Tell us about people who might be committing Council Tax Support fraud.
Council Tax Support fraud is when a person receives more than they are entitled to by knowingly or dishonestly withholding or falsifying information about their claim. This also applies to someone who receives benefit for another person - such as an appointee, a landlord or landlords agent.
If you think someone is committing fraud, it is important you contact us.
This page was last updated on 06/10/2025 14:21:56