Universal Credit is being rolled out fully in Torbay from September 2018 and will affect most working age people on Housing Benefit.  Find out how this affects you on our Universal Credit page.

The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

When is Universal Credit coming to Torbay?

In September 2018, Universal Credit is being fully rolled out by Department for Work and Pensions (DWP) Job Centres in Torbay. - Universal Credit and you Opens in a new window

After the 31 December 2017, no new claims for Universal Credit can be claimed in Torbay. The application process will be suspended until September 2018.

Who will it affect?

From September 2018, most working age people living in Torbay who need to make a new claim for Housing Benefit, Jobseekers Allowance, Employment and Support Allowance, Income Support, Working Tax Credit or Child Tax Credit will have to apply for Universal Credit. - Moving from Housing Benefit to Universal Credit Opens in a new window

Claiming as a Couple

Find out what Universal Credit means for couples who make a joint claim and what you will be expected to do.


If you are a landlord, you can find more information about Universal Credit:

What is Universal Credit?

It is a single monthly payment, by the DWP which replaces:

  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

Watch this short video to find out more about Universal Credit.

What is different about Universal Credit?

  • It must be claimed online
  • You will have to regularly manage your own online Universal Credit account and complete regular tasks set by your Job Centre work coach
  • Payments are made monthly in arrears
  • It will also include a ‘housing cost element’ which will replace housing benefit paid by the council
  • You will be responsible for paying your rent directly to your landlord

You can find more information and advice on - Universal Credit Opens in a new window and the Money Advice Service Opens in a new window.

What about Council Tax Support to reduce my bill?

Help with council tax is not included in Universal Credit payments. A claim for Council Tax Support will still need to be made with us.

  Apply for Council Tax Support 

Getting prepared for Universal Credit

Universal Credit is being introduced in stages across the UK. You don’t need to do anything until you hear from the DWP about moving to Universal Credit but you can starts to prepare yourself so you are ready.

Watch this helpful video to find out how to open a Universal Credit account and what you will need to make and verify a claim.