Advertising

Universal Credit is being rolled out fully in Torbay from September 2018 and will affect most working age people on Housing Benefit.  Find out how this affects you on our Universal Credit page.

The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

When is Universal Credit coming to Torbay?

In September 2018, Universal Credit is being fully rolled out by Department for Work and Pensions (DWP) Job Centres in Torbay. 

Who will it effect?

Currently, only single unemployed people without children, who would previously have made a claim for Job Seekers Allowance, must now apply for Universal Credit.

From September 2018, most working age people living in Torbay who need to make a new claim for Housing Benefit, Jobseekers Allowance, Employment and Support Allowance, Income Support, Working Tax Credit or Child Tax Credit will have to apply for Universal Credit.

If you are a landlord, you can find more information on the Gov.uk - guide for landlords Opens in a new window.

What is Universal Credit?

It is a single monthly payment, by the DWP which replaces:

  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

Watch this short video to find out more about Universal Credit.

What is different about Universal Credit?

  • It must be claimed online
  • You will have to manage your own online account and complete regular tasks set by your Job Centre work coach
  • Payments are made monthly in arrears
  • It will also include a ‘housing cost element’ which will replace housing benefit paid by the council
  • You will be responsible for paying your rent directly to your landlord

You can find more information and advice on Gov.uk - Universal Credit Opens in a new window and the Money Advice Service Opens in a new window.

What about Council Tax Support to reduce my bill?

Help with council tax is not included in Universal Credit payments.

  Apply for Council Tax Support 

Making a claim for Universal Credit

Universal Credit is being introduced in stages across the UK. You don’t need to do anything until you hear from the DWP about moving to Universal Credit, unless you have a change in circumstances.

Watch this helpful video to find out how to open a Universal Credit account and what you will need to make and verify a claim.

 

  Apply for Universal Credit Opens in a new window

What if I don’t have access to the internet?

You can use computers at the Job Centre in Torquay and Brixham.  Torquay, Paignton & Brixham libraries also have touch screen kiosks you can use free of charge.  There is also free internet access for all registered library members to book use of a computer.