Landlords must consider all requests on a case-by-case basis.
A landlord can reasonably refuse a request when their superior landlord doesn't allow pets. We will provide guidance to landlords and tenants to support decisions.
Where a tenant feels that a landlord has unreasonably refused their request, they can:
Both tenant and landlord have to give evidence and a final decision will be made.
Tenants pay a tenancy deposit which can be used for damages. If the deposit does not cover the cost of the damage, a landlord could take the tenant to court to make up for the additional funds.
We suggest contacting the landlord via email or letter and keep a record of what's been said. If you think a landlord has unreasonably refused a pet, or want further advice around housing, please contact Housing Options: