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Equality Impact Assessment

Equality Impact Assessment – Housing Complaints

Equality Impact Assessment – Housing Complaints

Age

Data and Insight:

  • 18% of Torbay residents are under 18.
  • 55% are aged 18–64.
  • 27% are aged 65 and over.

Equality Considerations:

  • Ensure complaints can be submitted via multiple channels (face-to-face, writing, website).
  • Highlight all available complaint methods (email, in person, phone) to support older or less tech-savvy individuals.

Mitigation Activities:

  • Provide support and referral mechanisms for older individuals or those with health issues (e.g., dementia).
  • Proactive support for households with known limitations.

Responsible Departments:

  • Pride in Place
  • Adult Services
  • Children’s Services

Carers

Data and Insight:

  • 14,900 unpaid carers in Torbay (2021), with 5,185 providing 50+ hours of care.

Equality Considerations:

  • No differential impact anticipated.

Disability

Data and Insight:

  • 23.8% of residents report limited daily activities due to health conditions.

Equality Considerations:

  • Support for customers with learning difficulties, sensory impairments, or mental health issues.
  • Work with Support Workers or appointed persons.

Mitigation Activities:

  • Monitor and update contact preferences.
  • Keep support contacts current.
  • Staff training on mental health.

Responsible Departments:

  • Pride in Place
  • Adult Services
  • Children’s Services

Gender Reassignment

Data and Insight:

  • 0.4% reported gender identity different from sex at birth.

Equality Considerations:

  • No differential impact anticipated.

Marriage and Civil Partnership

Data and Insight:

  • 44.2% of residents aged 16+ are married or in civil partnerships.

Equality Considerations:

  • No differential impact anticipated.

Pregnancy and Maternity

Data and Insight:

  • Higher birth rate in Torbay (63.7 per 1,000) than national average.

Equality Considerations:

  • No differential impact anticipated.

Race

Data and Insight:

  • 96.1% White ethnicity.
  • BAME individuals more likely to live in deprived areas.

Equality Considerations:

  • Interpreter support available.
  • Language barriers noted in case management.
  • Coordination with Revenues for communication needs.

Responsible Departments:

  • Pride in Place
  • Communications
  • Revenues

Religion and Belief

Data and Insight:

  • 64.8% reported having a religion.

Equality Considerations:

  • No differential impact anticipated.

Sex

Data and Insight:

  • 51.3% female, 48.7% male.

Equality Considerations:

  • No differential impact anticipated.

Sexual Orientation

Data and Insight:

  • 3.4% identify as LGB+.

Equality Considerations:

  • No differential impact anticipated.

Armed Forces Community

Data and Insight:

  • 5.9% of Torbay residents have served in the UK armed forces.

Equality Considerations:

  • No differential impact anticipated.

Additional Considerations

Socio-economic Impacts:

  • No differential impact anticipated.

Public Health Impacts:

  • No differential impact anticipated.

Human Rights Impacts:

  • No differential impact anticipated.

Child Friendly:

  • Torbay Council is a Child Friendly Council.
  • All staff and councillors are Corporate Parents.