The Supporting Families Programme is our response to the Government’s Troubled Families Programme.

The Troubled Families Programme aims to improve outcomes for families and reduce the cost of complex families on public services.

Phase 1: 2012-2015

Phase 1 of the Programme ran from 2012-2015 and aimed to ‘turn around’ the lives of 120,000 families nationally, who were affected by the following:

  • Youth crime and/or anti-social behaviour
  • Poor attendance, truancy or exclusion from school
  • Worklessness

We were tasked to turn around 365 families who were affected by two or more of the above.

At the end of phase 1, with the help of our partners including Devon and Cornwall Police, Job Centre Plus and education providers, we have successfully worked together to turn around 100% of those 365 families.

Phase 2: The Expanded Programme – 2015-2020

Due to the success of Phase 1 the Government has expanded the Troubled Families Programme for a further 5 years, with the aim to turn around 400,000 families during the lifetime of the Programme.

We (along with our partners) have been asked to turn around 1180 families by 2020 to contribute to the overall turn around figure. Families must meet 2 out of the following criteria to be eligible under the Expanded Programme.

  1. Parents or children involved in crime or anti-social behaviour
  2. Children who have not been attending school regularly
  3. Children who need help
  4. Adults out of work or at risk of financial exclusion or young people at risk of worklessness
  5. Families affected by domestic violence and abuse
  6. Parents or children with a range of health problems

For Families

To achieve significant and sustained progress, resulting in reduction of their level of need and improved outcomes across all family members.

For Services

To improve the quality and effectiveness of integrated whole family working, resulting in improvement to family outcomes and reduction in service pressures and intervention cost.

Families are supported through a referral to the Torbay Early Help Service. For an assessment form and more information on Early Help support please visit the Early Help page.

Assessment forms are accepted directly from families, or from professionals where the family have consented to support and the referral clearly shows the views of family members in relation to what the concerns are and what support is needed.

In order to fulfill our obligations under the Troubled Families Programme and ensure effective delivery and evaluation of the Programme, it is necessary to share information between partner agencies. This includes sharing information for the purposes of the Troubled Families National Impact Study.

We ensure that all information held in relation to families on the Programme is stored and managed in accordance with the Data Protection Act 1998 and supporting legislation.

For more information or if you wish to opt out of the National Impact Study please contact the Supporting Families Team on 01803 208104.

Torbay Supporting Families Programme - Privacy Notice
In order to fulfil our obligations it is necessary to share information with critical partners. This is not only in delivering the programme but also in evaluating its effectiveness.