What we can tell you about your tenants

Information on the what details we can give a landlord or agent.

Your tenants can only make a new claim for Housing Benefit if:

A single person is of state pension age. Or if they are part of a couple and at least one of them was state pension age on 14 May 2019.
You can find the Pension Credit qualifying age using Check your State Pension age
You provide them with supported accommodation
They have been placed in temporary accommodation by the Local Authority

If not they need to claim Universal Credit.

Housing Benefit is legally your tenant’s income, so the details of any benefit claim they make is confidential.

If Housing Benefit is not being paid to you, we cannot even tell you if a benefit claim has been made.

If you are receiving the Housing Benefit directly for a tenant, we can tell you:

If you want more details than this, we can only give this to you if your tenant asks us to.

This page was last updated on 06/10/2025 14:21:58

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