Repair works to lifts and escalators at Fleet Walk have started this week (week commencing Monday 5 January) with the repair and refurbishment of the escalator serving Sports Direct and the gallery.

We have worked closely with Milligan, the strategic asset manager for Fleet Walk, to deliver these works which will improve access for visitors by helping to ensure a reliable and efficient system that seamlessly connects all levels of the car park with the shops, Fleet Street, and surrounding areas.

Work on the escalator that serves Sports Direct and the gallery started this week (week commencing Monday 5 January) and is due to be completed by Saturday 21 February 2026. It will include a full mechanical overhaul and specialist refurbishment of all the major components.

The escalator is expected to return to service immediately once the work has been completed.

The next phase of work will focus on repairs to Lift seven which is situated towards the harbour end of Fleet Walk and serves all levels of the car park, the gallery, and Fleet Street. Repair work on the lift is scheduled to begin in March, and further information will be available nearer the time.

Councillor Chris Lewis, Deputy Leader and Cabinet Member for Place Development and Economic Growth at Torbay Council, said:

“I’m pleased to see essential repair and refurbishment work beginning on the lifts and escalators at Fleet Walk shopping centre. The planned work will help to ensure reliable connections between the shopping centre, car park, and surrounding areas, improving access for all visitors and supporting nearby businesses to thrive.

“The first phase has already begun, and I’d like to thank visitors for their patience while these essential works are carried out.”

Whilst work is in progress, the following measures are in place to maintain safe and accessible access to both Fleet Walk and the adjoining multi-storey car park where possible:

• Step-free access is available from levels two and three of Fleet Walk car park via Cary Bridge which spans the road (Cary Parade) to ground level.
• TK Maxx has operational lifts and escalators providing access to and from the high street level on Fleet Street. This route is signposted.
• There is adequate car parking capacity to safely accommodate users, including those requiring accessible parking or assisted movement via the lower levels (levels two and three) of Fleet Walk car park.

Having listened to customer feedback, we have also recently updated and significantly improved signage throughout both the shopping centre and car park.