Torbay Council is working closely with TOR2 to ensure that TOR2 put the necessary steps in place to resolve the issue of inconsistent waste collections across the Bay and return the service to a normal pattern of collections.

Peter Woodhead, TOR2’s General Manager, said: “Due to ongoing issues with collection vehicles, residents will notice that not all recycling is being sorted at the kerbside, but I would like to reassure everyone that it is being recycled. It is being taken away as mixed recycling in smaller vehicles and being sorted out at another location.

"We are committed to resolving the current issue and, in the meantime, I would encourage all residents to continue to put their recycling bins and residual waste bins out as normal.”

Torbay Council’s Executive Lead for Planning, Transport and Housing, Councillor Mark King, said: “We very much regret the ongoing difficulties experienced by residents with their waste and recycling collections. I am encouraged by TOR2’s updated recovery plan to bring services back into line with what the public expect.

"We are doing everything that we can to overcome the numerous challenges and ask the public to bear with us and continue to recycle as normal until the usual service returns. We will provide regular updates via our own website and TOR2 to ensure that everyone is aware of progress."

Recycling is a very important part of the waste collection processes and every effort is being made to ensure that Torbay’s recycling rates do not reduce, to avoid incurring additional costs elsewhere in the waste process. All services are expected to return to normal within in the next two months.

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