We would encourage you to give us documents that will support your applications to us in electronic format as this will speed up your application.

  Submit your supporting documents

These notes below explain the best way to prepare your documents to send them to us electronically.

File Formats

You can submit documents in any of the following file formats (file extensions for each file type are shown in brackets):

  • Adobe PDF (.pdf)
  • JPG (.jpg)
  • GIF (.gif)
  • Excel (.xls)
  • Word (.doc)
  • CSV (.csv)
  • Zip Files (.zip)
  • TIFF (.tiff)
  • Text File (.txt)

File Size

When sending us your documents please make sure:

  • The combined size of files should not exceed 12 MB.
  • Please try to keep file sizes as small as possible.
  • Consider the resolution you use when scanning - 300 dpi is normally adequate for black and white.


When saving your file please try and include the following in the file name so that it helps us identify who it is from and what it is.

  • Full name
  • Post code
  • Date of birth
  • Type of evidence - use the following to show this
Types of evidence and how to name it
Type of evidence What to use
Earnings/Income income
Identity id
National Insurance Number ni
Private Rent rent
Tenancy tenancy
Capital capital
Savings savings
Investments investment
For example if your name is John Smith and you are submitting a gas bill as evidence of identity, your post code is TQ1 3DR and your date of birth is 31 August 1970 then your file name should be: