A Torbay Council spokesperson said: “We cannot disclose personal information about individual cases but with regards to the letter that has been shared online, what has been shared isn’t the full content. What has not been shown is an explanation of who would be considered in priority need and why this person is not. The letter also includes a clear explanation on their right to request a review of this decision, and we encourage the person concerned to exercise this right if they feel the decision has been made incorrectly.

“When anyone comes to us stating they are homeless we try to help them as much as we can. There are parameters set by the Government with regard to the current homelessness legislation. These parameters include five criteria that we have to consider as part of a homelessness decision. The application of the law and the legal tests that are applied are complex and we do our best to explain our decision clearly and in a way that people can understand what it means for them.”

“While we were carrying out our investigations and assessment of this case we did accommodate this person for a period of four weeks. During this time we continuously provided information on how to find appropriate accommodation, including information on financial assistance and our deposit bond scheme. This is with the aim of helping them to find the right accommodation for them.

“We are continuing to support this person to find accommodation.”

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